contact channels

Using data to create customer trust

  • by
The full interview with Jimmy Hosang from TMAC (The Modular Analytics Company). Here Jimmy talks about the importance of voice communication, in building customer trust, together with some of the analytical approaches that can be overlayed to create even better outcomes. Voice firmed has an important place in the future for contact centres. Find out more about TMAC-Here.… Read more

Evolution of Chatbots: Where do we go from here?

  • by
Chatbots have been a huge topic over the last few years, it has the potential to be revolutionary, but is it over hyped… Mark Oppermann from Webio explains the latest thinking and developments. See the full interview and find out more about Webio -> Here.

Moving towards an Omni-channel application

  • by
In conversation with Paul Gandar from Stitch-AI on however WhatsApp development is moving towards capturing multi-forms of communication… Omnichannel on your phone. See the full interview and find out more about Stitch-AI-> Here.

Across the world: Collections impacts

  • by
In discussion with Mark Sussex from illion.Mark provides his perspective on how he has seen differing impacts with different timings in different markets for collections processes due to COVID19. See the full interview and find out more about illion-> Here.

Contact Channel Proliferation

  • by
How many ways are there to contact people each other today? How do we manage effectively in such a contact channel rich world. See the full interview and find out more about Webio -> Here.

Quality vs Quantity: Driving better contacts

  • by
Does the contact app and channel drive differences in contact quality. Paul Gandar from Stitch-AI explains what he has been hearing. See the full interview and find out more about Stitch-AI-> Here.