contact channels

Across the world: Collections impacts

In discussion with Mark Sussex from illion.Mark provides his perspective on how he has seen differing impacts with different timings in different markets for collections processes due to COVID19. See the full interview and find out more about illion-> Here.

Evolution of Chatbots: Where do we go from here?

Chatbots have been a huge topic over the last few years, it has the potential to be revolutionary, but is it over hyped… Mark Oppermann from Webio explains the latest thinking and developments. See the full interview and find out more about Webio -> Here.

Contact Channel Proliferation

How many ways are there to contact people each other today? How do we manage effectively in such a contact channel rich world. See the full interview and find out more about Webio -> Here.

Digital and Phone Calls: Complementary?

Replace, augment or complement… will we ever see digital interaction completely replace the human interface of the telephone or are we going to reach a new smarter equilibrium. See the full interview and find out more about Webio -> Here.

Moving towards an Omni-channel application

In conversation with Paul Gandar from Stitch-AI on however WhatsApp development is moving towards capturing multi-forms of communication… Omnichannel on your phone. See the full interview and find out more about Stitch-AI-> Here.