In conversation with Paul Gandar from Stitch-AI on however WhatsApp development is moving towards capturing multi-forms of communication… Omnichannel on your phone. See the full interview and find out more about Stitch-AI-> Here.
In discussion with Mark Sussex from illion.Mark provides his perspective on how he has seen differing impacts with different timings in different markets for collections processes due to COVID19. See the full interview and find out more about illion-> Here.
Does the contact app and channel drive differences in contact quality. Paul Gandar from Stitch-AI explains what he has been hearing. See the full interview and find out more about Stitch-AI-> Here.
In conversation with Mark Sussex from illion.Mark explains the thinking behind call resolution on outbound contact and can help to create frictionless journeys. See the full interview and find out more about illion-> Here.
The full interview with Mark Sussex at illion. We chat about contact technology, how this has helped customers through the pandemic. We also chat about the concept of outbound first contact resolution and how a good frictionless journey is one that can resolve a customer query on that initial outbound contact without requiring the customer to then do something else driving inbound volume. Find out more about illion-> Here.
This video not yet available on general release Early access to this page is available for all RO-AR.com members. Signing up is easy and it is free to join here. Don't want to join just yet. Sign up to our email newsletter for all of the latest updates as they are released. Simply add your email to our list here. Already a member?... sign in below Username or E-mail Password Remember Me Forgot… Read more