ContactCentreSupport

Puzzel

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Who: Puzzel What: Puzzel is an omni-channel solutions provider for contact centres. Their cloud based product offering covers everything from Workforce management to dialler, chat and even now video calling. Where: https://www.puzzel.com/ Products: Contact Centre, WFM Markets: Sweden, UK Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles : Comment : Contact Highlights RO-AR Member Early Access Full Interviews Screenshots – Product Demonstrations RO-AR members –… Read more

The Modular Analytics Company (TMAC)

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Who: The Modular Analytics Company (TMAC) What: TMAC originally started in data analytics finding solutions to improve customer journeys and outcomes, with advisory solutions for clients. Over time they have found new ways to think about data, analyzing voice communications and delivering improvements to though operational/contact centre teams and have developed a suite of software products to codify this insight and help. Where: https://tmac.ai/ Products: Coaching, Fonetik, Playbook Markets: UK Jump to Section: Highlights :… Read more

Recordsure

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Who: Recordsure What: Recordsure started in the world of speech analytics. Now covering document analytics too, their product not only records calls, analysing what is said, but also the context of what is said, including the linking of this across multiple customer interactions. This is particularly useful in areas such as compliance monitoring, where all customer interactions are monitored, analyzed for compliance issues, then reanalyzed to look for root cause issues and indicators to mitigate… Read more

Mo

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Who: Mo What: Mo concentrates on enabling employees and employers to share and celebrate experiences, Moments, at work. Their app creates an ecosystem and channel to recognise, record and reward some of the great work and interactions happening across any business. This quickly provides insight to behaviour and organisational dynamics in order to improve organisational culture for employees. Where: https://www.mo.work/ Jump to Section: Highlights : Full Interviews : Screenshots – Demos : Product Explainers :… Read more

CallMiner

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Who: CallMiner What: CallMiner is a pioneering speech analytics software company. Their technology can analyse all interactions across calls, emails, messages social gathering data on not only what was said but how it was said too. The objective: to improve customer and call centre interaction through the gathering and use of data. Where: https://callminer.com/ Jump to Section: Highlights : Full Interviews : Screenshots – Demos : Product Explainers : Contact Highlights Full Interviews Screenshots –… Read more

Noble Systems

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Who: Noble Systems What: Noble Systems provides a full end-to-end suite of contact channel technology, from dialler and telephony solutions, through workforce management and speech analytics (with Gamification as a new innovative product). They have considerable strength and installed based in Collections and Recoveries industries including financial services companies, but are not limited to this sector alone. They have a global presence with local market teams in key markets. Where: https://www.noblesystems.com/ Products: Noble CC, Noble… Read more