ContactManagement

KeyIVR

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Who: KeyIVR What: KeyIVR offers PCI-DSS payment solutions for telephone, SMS and web-based payments. Fully secure, customizable and cloud based they have over 200 clients across the UK, US and Europe Where: https://www.keyivr.com/ Products: Agent Assisted Payments, Payment IVR, Click to Pay, Direct Debit Markets: UK, USA, Europe Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles : Comment : Contact Highlights RO-AR Member Early Access… Read more

imi mobile

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Who: imi mobile What: Imi mobile delivery 2 way contact technology for interactions with customers at scale. This includes 2 way SMS, Messaging (and chatbots) including full integration into client systems and customer journeys. Where: https://imimobile.com/gb/ Products: imi connect, imi access, imi campaign, imi engage, imi assist, imi notify Markets: UK, USA, Canada, India, South Africa Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles :… Read more

Nivo

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Who: Nivo What: Nivo offers a secure instant messaging service for businesses to safely communicate with customers. Built from the ground up, founded from experience in the highly regulated financial services industry the platform provides a secure form of communication of messages, document and data to and from customers. Where: https://www.nivohub.com/ Jump to Section: Highlights : Full Interviews : Screenshots – Demos : Product Explainers : Contact Highlights Full Interviews Screenshots – Demo Product Explainers

illion

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Who: illion What: Illion is a leading provider of customer data, products and services. They are one of the major credit bureau in Australasia and were at the start of the digital servicing revolution with products such as digital I&E and contact solutions. Where: https://www.illion.com.au/ Jump to Section: Highlights : Full Interviews : Screenshots – Demos : Product Explainers : Contact Highlights Full Interviews Screenshots – Demo Product Explainers

Lightico

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Who: Lightico What: Lightico is a digital services company that streamlines interaction between companies and their customers. This includes digital servicing, fraud and ID verification. With full integration to complement existing technology, their emphasis is on creating low friction customer journeys, providing data and insight that can also mitigate rik. Where: https://www.lightico.com/ Jump to Section: Highlights : Full Interviews : Screenshots – Demos : Product Explainers : Contact Highlights Full Interviews Screenshots – Demo Product… Read more

Paylink Solutions

Who: Paylink Solutions What: Paylink Solutions has grown within the Collections Industry developing software and using data to help clients better connect with customers in order to more easily generate positive customer outcomes. Paylink provides help with digital self serve, Income and Expenditure, integrating with both open banking and credit reference data. Some of the thinking around using customer choice to drive engagement is particularly innovative. Where: https://www.paylinksolutions.co.uk/ Jump to Section: Highlights : Full Interviews… Read more