ContactManagement

Inicio

  • by
Who: Inicio What: Inicio specializes in affordability assessment and smarter completion of financial statements. Their human centric design simplifies the completion and gathering of data for customers. This combined with conversational analytics, and an AI assistant, is designed to understand and capture data from customers expressing themselves in a completely natural conversational form. Where: https://inicio.ai/ Products: Information and data services Markets: UK Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations :… Read more

Engage Hub

  • by
Who: EngageHub What: EngageHub allows clients to orchestrate customer contact across a wide range of contact channels. Their technology allows for the creation, automation, and visualization of contact strategies in a single view, without the need to replace existing infrastructure. EngageHub’s aim, to treat customers as individuals by confidently automating their journeys and engagements – cost-effectively and at scale. Where: https://engagehub.com/ Products: Contact Channel Management Markets: UK, EU, Brazil & LATAM, US Jump to Section:… Read more

Playvox

  • by
Playvox Logo Who: Playvox What: Playvox offer quality and workforce management call centre software solutions. Cloud native, with an extensive range of integrations, their aim is to unlock the potential within contact centres, by taking an employee-centric approach, building tools to help provide great service for customers. Where: https://www.playvox.com/ Products: Quality Management, Workforce Management, Motivation and gamification, performance and learning. Markets: UK, US, EU Jump to Section: Highlights : Full Interviews : Screenshots – Product… Read more

DebtStream

  • by
Who: DebtStream What: DebtStream are a digital collections and recoveries solution company. Their digital portal is designed to connect with existing collections processes to provide self-service capability for customers, with design and configuration retained internally by the collections team. Where: https://debtstream.co.uk/ Products: Digital Collections Markets: UK and across Europe Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles : Comment : Contact Highlights RO-AR Members Join… Read more

KeyIVR

  • by
Who: KeyIVR What: KeyIVR offers PCI-DSS payment solutions for telephone, SMS and web-based payments. Fully secure, customizable and cloud based they have over 200 clients across the UK, US and Europe Where: https://www.keyivr.com/ Products: Agent Assisted Payments, Payment IVR, Click to Pay, Direct Debit Markets: UK, USA, Europe Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles : Comment : Contact Highlights RO-AR Member Early Access… Read more

imi mobile

  • by
Who: imi mobile What: Imi mobile delivery 2 way contact technology for interactions with customers at scale. This includes 2 way SMS, Messaging (and chatbots) including full integration into client systems and customer journeys. Where: https://imimobile.com/gb/ Products: imi connect, imi access, imi campaign, imi engage, imi assist, imi notify Markets: UK, USA, Canada, India, South Africa Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles :… Read more