customer messaging

New forms of messaging

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In conversation with Polly Taylor-Pullen from Nivo. In this clip we discuss how messaging can be used to share information across processes and businesses. By connecting each of the processes and allowing smooth information flow, it can transform the efficiency of processes, with the benefit of reduced error rates and a better customer experience. See the full interview and find out more about Nivo -> Here.

Digital themes for 2021

In conversation with Polly Taylor-Pullen from Nivo. We discuss some of the upcoming digital themes expected to develop in 2021. Top of the list, Fraud and Open banking. See the full interview and find out more about Nivo -> Here.

Apps and Mobile becoming increasingly dominant

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In conversation with Polly Taylor-Pullen from Nivo. Here Polly talks about how they have seen and supported app based communication channels. These have become increasingly dominant over the last few years, with acceleration during the period of the COVID pandemic. See the full interview and find out more about Nivo -> Here.

Moving on from Email

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Email has outlasted many other forms of digital communication. Polly Taylor-Pullen from Nivo discusses how we need to move on and adopt new, more secure methods, especially for sensitive documentation. See the full interview and find out more about Nivo -> Here.

New forms of messaging: the intersection with data and process transformation

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The full conversation with Polly Taylor-Pullen from Nivo. Here we discuss how the new forms of digital messaging are not just accelerating, however also evolving to transport data, information across processes. In turn, they are becoming an enabler for process transformation Find out more about Nivo-> Here.