data analytics

Symptomatic Performance Diagnosis

Remotely assess operational risk and evaluate issues across the customer lifecycle  MANAGING THE CREDIT RISK PROCESS Credit risk is simply the assessment of the risk that a customer will default on payment for a product or services that has been provided. In many businesses controlling this risk is a critical element in profitability.  Accept too much risk, revenue loss increases; too little, growth is constrained.  It has to be just right, finding the ideal balance… Read more

The Modular Analytics Company (TMAC)

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Who: The Modular Analytics Company (TMAC) What: TMAC originally started in data analytics finding solutions to improve customer journeys and outcomes, with advisory solutions for clients. Over time they have found new ways to think about data, analyzing voice communications and delivering improvements to though operational/contact centre teams and have developed a suite of software products to codify this insight and help. Where: https://tmac.ai/ Products: Coaching, Fonetik, Playbook Markets: UK Jump to Section: Highlights :… Read more

Young people and vulnerability

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In this clip, Helen Lord, CEO of the Vulnerability Registration Service talks about how vulnerability spans across all age ranges. Younger people can sometimes be more impacted, and their vulnerability less visible… it does not mean to say it is not there mind you and is something we need to keep top of mind. See the full interview and find out more about VRS-> Here.

It’s okay to be vulnerable

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This video not yet available on general release Early access to this page is available for all RO-AR.com members. Signing up is easy and it is free to join here. Don't want to join just yet. Sign up to our email newsletter for all of the latest updates as they are released. Simply add your email to our list here. Already a member?... sign in below Username or E-mail Password Remember Me     Forgot… Read more

Can you model vulnerability?

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This video not yet available on general release Early access to this page is available for all RO-AR.com members. Signing up is easy and it is free to join here. Don't want to join just yet. Sign up to our email newsletter for all of the latest updates as they are released. Simply add your email to our list here. Already a member?... sign in below

A rising tide of vulnerability?

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The full conversation with Helen Lord, CEO of the Vulnerability Registration Service (VRS). We discuss some of the recent trends they have seen on vulnerability levels in the UK. The pandemic has had impacts and they are expected to continue, if not increase in the near future. It is equally affecting young and old alike. Helen provides some real insight (and data) on what this looks like across the UK today, together with thoughts on… Read more