In this clip, Stuart Murgatroyd from Data On Demand discusses how there are some leading indicators that can be used to help identify vulnerable customers and thoughts on how this can link to the upcoming consumer duty changes. Some interesting statistics on what they have been seeing. See the full interview and find out more about Data on Demand-> Here.
In this clip, Stuart Murgatroyd from Data On Demand discusses the FCA financial lives survey, an analysis of it and how data can be used to pre-emptively flag customers who may be in some sort of vulnerability or financial difficulty. See the full interview and find out more about Data on Demand-> Here.
In this clip, Stuart Murgatroyd from Data On Demand discusses some of the knock on, unforeseen impacts from the pandemic. It is often not just the immediate impact, but also the 2nd or 3rd order impacts that we need to be thinking about today. Food for thought. See the full interview and find out more about Data on Demand-> Here.
In this full interview, Stuart Murgatroyd from Data On Demand discusses the data environment in collections and the use of new data sources to proactively identify and understand customer behaviour. In areas such as identifying customer vulnerability (linking to the FCA’s customers financial lives survey and consumer duty) this is all proving to become increasingly important. Find out more about Data On Demand-> Here.
Who: Data On Demand What: Data on Demand are an information services provider. They provide contact and demographic-related data to help identify customers and understand behaviour. Data On Demand uses unique data sources to ensure this data is timely and up to date, allowing for proactive rather than reactive engagement. This can be especially important in areas sure as potential vulnerability. Where: https://dataondemand.co.uk/ Products: Information and data services Markets: UK Jump to Section: Highlights :… Read more