debt collections

Taking an integrated approach

  • by
In this clip, Craig Hinchliffe, CEO of the Perch Group discusses the need for digital channels in today’s environment, and how it is not digital or human interaction that is now required, but an integrated approach. Is it something that customers are now expecting, an omnichannel approach and a trend they are having to respond to. See the full interview and find out more about the Perch Group -> Here.

Increasing energy levels

  • by
This video not yet available on general release Early access to this page is available for all RO-AR.com members. Signing up is easy and it is free to join here. Don't want to join just yet. Sign up to our email newsletter for all of the latest updates as they are released. Simply add your email to our list here. Already a member?... sign in below Username or E-mail Password Remember Me     Forgot… Read more

Market Pricing Challenges

  • by
In this clip Craig Hinchliffe, CEO of the Perch Group discusses some of the challenges there are now accurately pricing debt. Payment history and behaviour of customers has changed, so recent historical data is now no longer necessarily predictive. It poses some unique challenges especially in what is a continuing, changing environment. See the full interview and find out more about the Perch Group -> Here.

The world has come back to life

  • by
This video not yet available on general release Early access to this page is available for all RO-AR.com members. Signing up is easy and it is free to join here. Don't want to join just yet. Sign up to our email newsletter for all of the latest updates as they are released. Simply add your email to our list here. Already a member?... sign in below

Insights and impacts in Debt Purchase

  • by
In the full conversation with Craig Hinchliffe, CEO of the Perch Group, we talk about the impact the COVID pandemic has had on consumers, payments and subsequently some of the challenges there are with debt pricing in the current market. Consumer preference and dynamics around contact are changing and this is all flowing through to how they think about process design. Back in the office, things are also coming back to life and Craig explains… Read more

Using digital to build process flexibility

  • by
Further from the conversation with Jattinder Singh at Esendex. In this clip we discussed how to use digital channels to react and adapt to the changing situation. See the full interview and find out more about Esendex -> Here.