debtcollections

Lockdown and COVID: how will it all end?

In conversation with Chantal Constable from CGI. We discuss the end of lockdown for business and our ways of working. This pandemic all started suddenly, with a bang, however, a quick return is looking unlikely and we need to think (plan and invest) over a longer time horizon now. See the full interview and find out more about CGI -> Here.

How to think about 1st party data

More from the conversation with Pete Bulley from Aire. How can 1st party data be captured to add additional information or attributes for customers to help with customer treatment and decisioning? Pete talks from his experience providing his tips and tricks to capture this information, get a good response rate and ensure this information is useful. See the full interview and find out more about Aire -> Here.

Digital can help: At any hour

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In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted at length about digital adoption. One of the benefits they have seen is out of hours servicing – even on Christmas day there was demand, and with digital processes support is still at hand. See the full interview and find out more about Paylink Solutions-> Here.

How will client interaction change?

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Client interaction has changed dramatically over the last year. Here Chantal Constable from CGI explains what she has seen, and also how she envisions this changing as move forwards and return (or not) to the workplace. See the full interview and find out more about CGI -> Here.

The different between data and intelligence

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Chantal Constable from CGI discusses how whilst the volume of data has been dramatically increasing, there is a difference between data and intelligence. It is what you do with the data that is really important. See the full interview and find out more about CGI -> Here.

From Digital Reaction to Digital Transformation

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In this clip Chantal Constable from CGI discusses how from the early stages of the pandemic many businesses have been in digital reaction mode, finding digital solutions to solve immediate challenges. This however does not necessarily lead to great long-term solutions and we need need to think about how do we use this as an opportunity to think about strategy transformation as we go forward. See the full interview and find out more about CGI… Read more