debtcollections

Open Banking: Where do we go from here?

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about Open Banking which has grown considerably during the COVID pandemic lockdown, finding ever more new uses. Dave explains a little of what they have seen and where he thinking the industry will go from here. See the full interview and find out more about Paylink Solutions-> Here.

Digital can help: At any hour

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted at length about digital adoption. One of the benefits they have seen is out of hours servicing – even on Christmas day there was demand, and with digital processes support is still at hand. See the full interview and find out more about Paylink Solutions-> Here.

Going Digital: Increasingly customers are choosing digital options

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about digital adoption and what they have seen through the pandemic lockdown. It has really started to become important, with performance increasingly visible in the statistics now too. See the full interview and find out more about Paylink Solutions-Here.… Read more

Data and TCF: Using data to drive postive customer outcomes

The full conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about the automation and digitalization of the customer journey. In particular, how the use of data, giving customers choices and the UI can really drive up adoption. Some interesting uptake stats and approaches here. Find out more about Paylink Solutions-Here.… Read more

How to think about 1st party data

More from the conversation with Pete Bulley from Aire. How can 1st party data be captured to add additional information or attributes for customers to help with customer treatment and decisioning? Pete talks from his experience providing his tips and tricks to capture this information, get a good response rate and ensure this information is useful. See the full interview and find out more about Aire -Here.… Read more