debtcollections

Open Banking: Where do we go from here?

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about Open Banking which has grown considerably during the COVID pandemic lockdown, finding ever more new uses. Dave explains a little of what they have seen and where he thinking the industry will go from here. See the full interview and find out more about Paylink Solutions-> Here.

Evolution of Chatbots: Where do we go from here?

Chatbots have been a huge topic over the last few years, it has the potential to be revolutionary, but is it over hyped… Mark Oppermann from Webio explains the latest thinking and developments. See the full interview and find out more about Webio -> Here.

Contact Channel Proliferation

How many ways are there to contact people each other today? How do we manage effectively in such a contact channel rich world. See the full interview and find out more about Webio -> Here.

Digital and Phone Calls: Complementary?

Replace, augment or complement… will we ever see digital interaction completely replace the human interface of the telephone or are we going to reach a new smarter equilibrium. See the full interview and find out more about Webio -> Here.

Going Digital: Increasingly customers are choosing digital options

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about digital adoption and what they have seen through the pandemic lockdown. It has really started to become important, with performance increasingly visible in the statistics now too. See the full interview and find out more about Paylink Solutions-> Here.