debtcollections

A need to pivot

  • by
In conversation with Chantal Constable from CGI. Chantal discusses the COVID pandemic and how CGI have had to discover new ways of working, constantly pivoting to meet the needs of the situation. This has been a challenge however out of this have also come some surprising opportunities too. See the full interview and find out more about CGI -> Here.

From Digital Reaction to Digital Transformation

  • by
In this clip Chantal Constable from CGI discusses how from the early stages of the pandemic many businesses have been in digital reaction mode, finding digital solutions to solve immediate challenges. This however does not necessarily lead to great long-term solutions and we need need to think about how do we use this as an opportunity to think about strategy transformation as we go forward. See the full interview and find out more about CGI… Read more

Evolution of Chatbots: Where do we go from here?

  • by
Chatbots have been a huge topic over the last few years, it has the potential to be revolutionary, but is it over hyped… Mark Oppermann from Webio explains the latest thinking and developments. See the full interview and find out more about Webio -> Here.

A new meeting etiquette

Chantal Constable from CGI discusses how they have been thinking hard about how meetings will work in a blended remote and office environment. Business is essentially creative and they are looking to keep some of the positive aspects of remote working as we move forward. See the full interview and find out more about CGI -> Here.

Lockdown and COVID: how will it all end?

In conversation with Chantal Constable from CGI. We discuss the end of lockdown for business and our ways of working. This pandemic all started suddenly, with a bang, however, a quick return is looking unlikely and we need to think (plan and invest) over a longer time horizon now. See the full interview and find out more about CGI -> Here.

Digital can help: At any hour

  • by
In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted at length about digital adoption. One of the benefits they have seen is out of hours servicing – even on Christmas day there was demand, and with digital processes support is still at hand. See the full interview and find out more about Paylink Solutions-> Here.