In this clip Matt Whale from DebtStream discusses the concept of customer journey orchestration and how we need to think not just about digital journey’s but the entire journey for the customer. Technology is the facilitator for good customer outcomes… Find out more, interviews and video clips->Here.
In this full interview with Matt Whale from DebtStream we chatted about the most recent developments in Digital and Collections. This has clearly evolved from being a necessity for many companies to stay in business to now being a necessity for customers, so a need to stay in business. However, this is still evolving and there is now much more nuance and understanding of how digital is not an endpoint but a tool to help, and it needs to become… Read more