Demsa

Changing Customer Dynamics

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In this clip Kevin Still from Demsa talks about the changing landscape of customer behaviour, especially financial services. It is important to ensure customers understand products and what they are signing up for at the outset… a failure to do so can have consequences, something that is seen in the debt advice sector… the feedback loop upstream is important. See the full interview and find out more about Demsa-> Here.

Consumer Duty

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In this clip Kevin Still from Demsa talks about the latest consumer duty consultation from the FCA, how these guidelines are going to arrive and the expectations will be that the industry is ready. The time to start preparing is now. See the full interview and find out more about Demsa-> Here.

Debt Packagers – what does it mean

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In this clip Kevin Still from Demsa discusses the latest ruling from the FCA on Debt Packager firms, who are they, why has the action been taken and what will be the impact be on the wider industry. See the full interview and find out more about Demsa-> Here.

Demsa

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Who: Demsa What: Demsa is a professional association, whose aim is to promote good practice in the debt management industry and protect the interests of the public and lenders. Demsa members adhere to their code of conduct, designed to encourage and work with the industry to provide services at the highest standards. Where: https://www.demsa.co.uk/ Products: Industry Professional Body – Debt Management Industry Markets: UK Jump to Section: Highlights : Full Interviews : Screenshots – Product… Read more

Changing customer situations – change company requirements

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The full interview with Kevin Still from Demsa. Here Kevin talks about the impact of the new FCA customer duty consultation and what this going to mean for businesses and customers. The rubber is going to hit the road, with evidencing new behavior and culture going to be critical. Kevin also provides his perspectives on Debt Advice and in particular the new ruling on debt packagers too. Find out more about Demsa-> Here.