Digital collections

The value of being close to the customer

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In discussion with Jake Levant from Lightico. The COVID pandemic has really forced us to rethink and reassess what is important within our businesses. Being close to the customer is of critical value. There is a new trend as companies start to see the value in picking some of the best ideas across other industries. See the full interview and find out more about Lightico-> Here.

From Digital Reaction to Digital Transformation

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In this clip Chantal Constable from CGI discusses how from the early stages of the pandemic many businesses have been in digital reaction mode, finding digital solutions to solve immediate challenges. This however does not necessarily lead to great long-term solutions and we need need to think about how do we use this as an opportunity to think about strategy transformation as we go forward. See the full interview and find out more about CGI… Read more

The true spirit of TCF: Helping out to help the brand

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Colin Brown, CEO of Aryza, talks about how if we can truly help a customer in moments of need, not only can it create a positive outcome for the customer themselves, but also really help to build a business’s brand. It is about doing the right thing. See the full interview and find out more about Aryza-> Here.

A new meeting etiquette

Chantal Constable from CGI discusses how they have been thinking hard about how meetings will work in a blended remote and office environment. Business is essentially creative and they are looking to keep some of the positive aspects of remote working as we move forward. See the full interview and find out more about CGI -> Here.

Digital and Vulnerability: Listening to customer interactions to design better processes

In conversation with Frank Sherlock from CallMiner. In this clip Frank talks about how by listening to customer interactions it is possible to diagnose and gather data to help design better processes to help customers. However, digital vulnerability is a real thing and processes need to be designed with this in mind. There is always a need to speak to people and it is important to design processes around this. See the full interview and… Read more

Human vs Machine: What is the role for humans in the future

Colin Brown, CEO of Aryza talks about his view of automation. Despite the intense focus on automation the last few years there is still a role for humans, things we do better than machines. It is about finding the best mix for the job, in order to get the best outcome for the customer. See the full interview and find out more about Aryza-> Here.