Digital portal

The value of being close to the customer

In discussion with Jake Levant from Lightico. The COVID pandemic has really forced us to rethink and reassess what is important within our businesses. Being close to the customer is of critical value. There is a new trend as companies start to see the value in picking some of the best ideas across other industries. See the full interview and find out more about Lightico-> Here.

Digital can help: At any hour

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In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted at length about digital adoption. One of the benefits they have seen is out of hours servicing – even on Christmas day there was demand, and with digital processes support is still at hand. See the full interview and find out more about Paylink Solutions-> Here.

Positives and negatives of meeting remotely

In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. We discuss the pro’s and cons of not being able to meet face to face, and how this will evolve in the future. See the full interview and find out more about DebtStream -> Here.

Handling Fraud Digitally

In discussion with Jake Levant from Lightico. We talked about the new digital world and how we need new processes to help manage fraud. It is a ‘cat and mouse’ game, however what is critically important is how you adjust fraud prevention vs customer friction. Measures and controls need to balance value at risk. It all needs to be carefully balanced and managed. See the full interview and find out more about Lightico-> Here.

Open Banking: Where do we go from here?

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about Open Banking which has grown considerably during the COVID pandemic lockdown, finding ever more new uses. Dave explains a little of what they have seen and where he thinking the industry will go from here. See the full interview and find out more about Paylink Solutions-> Here.

Learning from the Crisis

In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. Gareth talks about how the crisis will allow us to appreciate and empathize with customers more. Martin explains how we can use this to accelerate technology adoption to lead to better customer outcomes. See the full interview and find out more about DebtStream -> Here.