Digital portal

The value of being close to the customer

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In discussion with Jake Levant from Lightico. The COVID pandemic has really forced us to rethink and reassess what is important within our businesses. Being close to the customer is of critical value. There is a new trend as companies start to see the value in picking some of the best ideas across other industries. See the full interview and find out more about Lightico-> Here.

Digital Integration: Making it all work together

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In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. Martin talks about integration and how this is going to be the next challenge for us. See the full interview and find out more about DebtStream -> Here.

The true spirit of TCF: Helping out to help the brand

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Colin Brown, CEO of Aryza, talks about how if we can truly help a customer in moments of need, not only can it create a positive outcome for the customer themselves, but also really help to build a business’s brand. It is about doing the right thing. See the full interview and find out more about Aryza-> Here.

Human vs Machine: What is the role for humans in the future

Colin Brown, CEO of Aryza talks about his view of automation. Despite the intense focus on automation the last few years there is still a role for humans, things we do better than machines. It is about finding the best mix for the job, in order to get the best outcome for the customer. See the full interview and find out more about Aryza-> Here.

Flexibility by Design

In discussion with Jake Levant from Lightico. We talked about the modularisation of software and indeed businesses, building flexibility into processes. APIs, Cloud (SaaS), Low code are all empowering much greater agility in process design. It could all be really transformational. See the full interview and find out more about Lightico-> Here.

Digital can help: At any hour

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In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted at length about digital adoption. One of the benefits they have seen is out of hours servicing – even on Christmas day there was demand, and with digital processes support is still at hand. See the full interview and find out more about Paylink Solutions-> Here.