Digital

We’re thinking in 12 month cycles now

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Paul Jozefak CEO of Receeve talks about the knock on effects from the pandemic on the economy.It is the indirect impacts 2 or 3 levels in that are going to be hard the predict and will take time to play out, for customers and the collections industry. See the full interview and find out more about Receeve-> Here.

Positives and negatives of meeting remotely

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In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. We discuss the pro’s and cons of not being able to meet face to face, and how this will evolve in the future. See the full interview and find out more about DebtStream -> Here.

Learning from the Crisis

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In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. Gareth talks about how the crisis will allow us to appreciate and empathize with customers more. Martin explains how we can use this to accelerate technology adoption to lead to better customer outcomes. See the full interview and find out more about DebtStream -> Here.

Digital Integration: Making it all work together

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In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. Martin talks about integration and how this is going to be the next challenge for us. See the full interview and find out more about DebtStream -> Here.

Customer habit and behaviour

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In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. The discussion focused on how COVID has been creating new habits and behaviours. See the full interview and find out more about DebtStream -> Here.

AI’s dirty secret

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Paul Jozefak from Receeve talks about AI, and how machine learning can be used to transform the collections process, and some of the first steps to think about to start. See the full interview and find out more about Receeve-> Here.