Digital

Learning from the Crisis

In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. Gareth talks about how the crisis will allow us to appreciate and empathize with customers more. Martin explains how we can use this to accelerate technology adoption to lead to better customer outcomes. See the full interview and find out more about DebtStream -> Here.

We’re thinking in 12 month cycles now

Paul Jozefak CEO of Receeve talks about the knock on effects from the pandemic on the economy.It is the indirect impacts 2 or 3 levels in that are going to be hard the predict and will take time to play out, for customers and the collections industry. See the full interview and find out more about Receeve-> Here.

Customer habit and behaviour

In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. The discussion focused on how COVID has been creating new habits and behaviours. See the full interview and find out more about DebtStream -> Here.

AI’s dirty secret

Paul Jozefak from Receeve talks about AI, and how machine learning can be used to transform the collections process, and some of the first steps to think about to start. See the full interview and find out more about Receeve-Here.… Read more

Managing without face to face meetings

In discussion with Gareth Bailey and Martin O’Donnell from DebtStream. They talk about have they have managed without face to face meetings with implementation, what has been difficult, and some of the benefits of being remote. See the full interview and find out more about DebtStream -Here.… Read more