document analytics

Helping frontline staff

In conversation with Jonathan Drechsler, head of business development at Recordsure. Here Jonny discusses how speech analysis for QA is more than just monitoring compliance. It also allows for greater efficiency, enabling the team to focus on the interaction itself in as much as recording what has happened. See the full interview and find out more about Recordsure -> Here.

Augmented Intelligence

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Right channel comms

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Understanding conversations

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The full interview with Jonathan Drechsler, head of business development at Recordsure. Jonny and I talk about some of the recent developments in speech analysis and how this is starting to transform customer contacts and compliance. Larger datasets are now increasingly available that can monitor customer interaction at all points along the customer journey. It allows multiple conversations to be linked and more contextual information be used to analyze each call. It can all lead… Read more

Realtime desires vs reality

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In conversation with Jonathan Drechsler, head of business development at Recordsure. In this clip Jonny discusses real-time, and why true real-time monitoring is more nuanced and complicated than it may first appear. It all comes down to understanding the entire context of the conversations and in fact even multiple conversations to make an assessment… this is possible with near real-time and a capability that is increasingly being looked at from a regulatory point of view.… Read more