Elanev

Distributed Contact Centres

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In this clip John Willoughby from Elanev discusses the impact remote working due to the pandemic has had on the contact centre industry. Are distributed contact centres around the corner for us in the uk? See the full interview and find out more about Elanev-> Here.

Feedback loops and machine learning

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In this clip John Willoughby from Elanev discusses AI and machine Learning. Their view from data a data point of view is that this is maths and needs to be based around solving for outcomes. The outcomes need to drive the development, rather than technology itself looking for use cases. See the full interview and find out more about Elanev-> Here.

Vulnerability Outcomes

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In this clip John Willoughby from Elanev discusses about vulnerability and how outcomes, and in particular avoiding harm, is important in understanding what needs to be done. See the full interview and find out more about Elanev-> Here.

Avoiding Harm – are we thinking about vulnerability back to front?

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The full interview with John Willoughby from Elanev. In this discussion, John talks about what they have seen in the data regarding the pandemic, and in particular the impact on vulnerability. This has been evolving as our understanding has grown, and new questions are now being asked as to whether we need to think about this differently now… in terms of outcomes and in particular avoiding customer harm. Find out more about Elanev-> Here.

Elanev

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Who: Elanev What: Elanev provide unique geographical data and data products, such as modelling, to help companies understand and build their profitability. Working with clients on a SaaS model their delivery model is designed to be straight forward and simple, to ease implementation and quickly provide insight. Where: https://elanev.co.uk/ Products: Collections and vulnerability insight data, contact propensity, customer analytics, portfolio decisioning, risk modelling, debt valuation Markets: UK, USA Jump to Section: Highlights : Full Interviews… Read more