EngageHub

Omni-Channel – is there really a need?

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In this clip, Simon Brennan from EngageHub discusses the reality of Omni-Channel. Is it really being implemented and implemented well or just being talked about… and what needs to be done to implement it well. See the full interview and find out more about EngageHub-> Here.

No more pandemic please!

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In this clip, Simon Brennan from EngageHub we discuss the pandemic (again) and how this has changed our working patterns and closer to work requirements around contact strategies and their effectiveness. How do we need to react and change? See the full interview and find out more about EngageHub-> Here.

Different channels for different needs

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In this clip, Simon Brennan from EngageHub discusses the differences between contact channels, which are more effective than others, and in what situations. Connecting the channels and understanding the interaction between channels is key. See the full interview and find out more about EngageHub-> Here.

It’s all about choice

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In this clip, Simon Brennan from EngageHub discusses about how offering choice for customer contact is so important to meet the customer needs and requirements. The flexibility around this is key to customer satisfaction and engagement. See the full interview and find out more about EngageHub-> Here.

Omni-channel – managing the complexity

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In this full interview, Simon Brennan from EngageHub discusses some of the complexities of managing customer contact and contact strategies in an omnichannel world with associated high customer expectations. Find out more about EngageHub-> Here.

Engage Hub

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Who: EngageHub What: EngageHub allows clients to orchestrate customer contact across a wide range of contact channels. Their technology allows for the creation, automation, and visualization of contact strategies in a single view, without the need to replace existing infrastructure. EngageHub’s aim, to treat customers as individuals by confidently automating their journeys and engagements – cost-effectively and at scale. Where: https://engagehub.com/ Products: Contact Channel Management Markets: UK, EU, Brazil & LATAM, US Jump to Section:… Read more