EXUS

Debt Collections Community – Trends and Benchmarking – 2023

We are updating our survey on Collections and Recoveries Trends and Benchmarking for the end of 2023. This covers all markets and market sectors. We have included a copy of the questionnaire below. Information will be anonymised, and aggregated, with a copy of the results distributed to all participants and shared at industry forums. If you would like to take part please complete the questionnaire below, it should only take a few minutes (or use this link to access the… Read more

Collections and Recoveries Trends and Benchmarking – 2023

We are updating our survey on Collections and Recoveries Trends and Benchmarking for the end of 2023. This covers all markets and market sectors. Exus have kindly agreed to support this survey and we have included a copy of the questionnaire below. Information will be anonymised, and aggregated, with a copy of the results distributed to all participants and shared at industry forums. If you would like to take part please complete the questionnaire below, it should only take a… Read more

A future vision for collections

In this final clip Michael Melachrinidis, Deputy CEO, Product Management and Digital transformation at EXUS talks about his vision for the future of collections technology, what does this mean for us and where is this taking us. Also the rise of SaaS and big data, it has been a game-changer, enabling new customers to get products and features quickly, scale fast and all accessible on a global basis. See the full interview and find out more about Exus-> Here.

Factors driving digital transformation

In this clip Michael Melachrinidis, Deputy CEO, Product Management and Digital transformation at EXUS talks about the factors that are driving digital transformation that he is seeing in the market. It is not just cost-cutting, although there is a significant opportunity here, but a move from how can best to collect, to how best to help the customer. See the full interview and find out more about Exus-> Here.

Digital Transformation: a global trend

In this clip Michael Melachrinidis, Deputy CEO, Product Management and Digital transformation at EXUS talks about the rise of digital, an interest in digital accelerating digital transformation around the world. There is a focus on self-service and a determination now to make digital work. See the full interview and find out more about Exus-Here.… Read more

New collections technology sophistication

In this full interview with Michael Melachrinidis, Deputy CEO, Product Management and Digital transformation at EXUS, we chatted about how the collections software business has fundamentally changed over the few couple of years resulting from the pandemic, and how this has then evolved since. There have has been slightly different flavours in different markets, but also a convergence now towards using technology to improve customer experience – it appears a global trend. Lastly Michael talks about where he thinks we… Read more