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Financial Difficulties

Digital collections effectiveness

New report from our survey on digital collections effectiveness. A couple of trends stood out Digital is a good means for initial contact or starting customer engagement. Shake things up - use diverse templates and approaches Once engaged human connection and interaction becomes increasingly important Old channels still important for no-contact segments ContactEffectivenessSurveyFinal... Access this content for FREE by signing up for ROAR Membership. Join with a Basic (free) or Plus membership (for extra features). Create an account by clicking… Read more

Collections effectiveness

New report from our survey on Global collections effectiveness - across multiple markets. A couple of trends really stand out The consumer appears to be under increasing strain which is only gradually starting to flow through to collections volumes. However, many customers are new to the collections process and have currently have a good credit rating.  Some of these consumers are using additional borrowing to help make ends meet, and this could represent a large future risk (and future collections… Read more

House Price Trends : England and Wales

New data update today on house price trends in England and Wales, quickly run through a dashboard. What is interesting is how London in particular has outstripped the rest of the country in terms of house prices, and have smaller average property sizes. Generally the south, east (towards Norfolk) and East Midlands has also seen an increase benefiting from being in London's orbit. This data is up until 2021, and bringing this up to day from these headlines this morning....… Read more

Signposting & Customer Support Options

On looking for a comprehensive list of free debt advice and customer support charities, there did not seem to be one readily available. We have created an initial list here, from those that we know. Something missing? Let us know, together with those you commonly use in the poll. Scroll to the bottom of the page. Free Debt Advice Name Contact Link Services Telephone Money Helper Free Debt Advice 0800 138 0555 StepChange Free Debt Advice 0800 138 1111 Payplan… Read more

UK Insolvencies and Breathing Space

With an affordability crisis in the headlines, a quick look at the status and trend in insolvencies and breathing space [Debt Respite] England and Wales data shown. Link to the data source here. [data notes: data source: https://www.gov.uk/government/collections/monthly-insolvency-statistics] If you have found this content useful, you can also subscribe to receive future updates or contact us at the links below.... Access this content for FREE by signing up for ROAR Membership. Join with a Basic (free) or Plus membership (for… Read more

Family Expenses by Income Decile

With an affordability crisis in the headlines and expectations from the spring financial statement, my curiosity was raised on the data. Where do families spend their money and how does this change by income band. The data is of course available via the ONS (link here) with the data explorer dashboard below. It is important to note that this data excludes mortgage and loan payments. [data notes: data source: https://www.ons.gov.uk/peoplepopulationandcommunity/personalandhouseholdfinances/expenditure/datasets/familyspendingworkbook2expenditurebyincome ] If you have found this content useful, you can… Read more