IMImobile

A seismic shift – integrating new contact technologies

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In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil talks about the seismic shift in contact strategy, orchestrating multiple contact channels to create seamless customer experiences. See the full interview and find out more about imi mobile -> Here.

Flexible contacts – flexing channels for great processes

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In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil explains how we can integrate multiple contact channels into a customer journey. Using channel flexibility, and omnichannel capability, seamless customer journeys can be built to smooth the customer experience. See the full interview and find out more about imi mobile -> Here.

Micro-steps: taking customers on a journey, with new communication technologies

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In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil discusses how new communication technologies, by their nature, fragment a conversation into chunks and how this can be used to inch a customer along a customer journey, improving the customer experience. See the full interview and find out more about imi mobile -> Here.

Omni – Channel – multi-channel – multi preference, how to manage

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The full conversation with Neil Whitaker, strategic account director at IMIMobile. Have we have transformed into a multi-communication channel world. With technology platforms expanding all the time, especially during the time of the pandemic, we talk about how this is affecting customers’ journeys, the customer experience, and as a business how best to manage all this. Find out more about imi mobile-Here.… Read more

imi mobile

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Who: imi mobile What: Imi mobile delivery 2 way contact technology for interactions with customers at scale. This includes 2 way SMS, Messaging (and chatbots) including full integration into client systems and customer journeys. Where: https://imimobile.com/gb/ Products: imi connect, imi access, imi campaign, imi engage, imi assist, imi notify Markets: UK, USA, Canada, India, South Africa Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles :… Read more