Income and Expenditure

Handling Fraud Digitally

In discussion with Jake Levant from Lightico. We talked about the new digital world and how we need new processes to help manage fraud. It is a ‘cat and mouse’ game, however what is critically important is how you adjust fraud prevention vs customer friction. Measures and controls need to balance value at risk. It all needs to be carefully balanced and managed. See the full interview and find out more about Lightico-> Here.

Open Banking: Where do we go from here?

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about Open Banking which has grown considerably during the COVID pandemic lockdown, finding ever more new uses. Dave explains a little of what they have seen and where he thinking the industry will go from here. See the full interview and find out more about Paylink Solutions-> Here.

Managing Risk Efficiently

In discussion with Jake Levant from Lightico. We discuss how new digital design can be used to de-clutter processes and find a new edge in risk mitigation. See the full interview and find out more about Lightico-> Here.

Going Digital: Increasingly customers are choosing digital options

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about digital adoption and what they have seen through the pandemic lockdown. It has really started to become important, with performance increasingly visible in the statistics now too. See the full interview and find out more about Paylink Solutions-> Here.

The next 6 months in Collections

Discussion with Mark McElvanney from IEHub, where Mark discusses what he sees for the future and the impact on customers and business in the collections process. See the full interview and find out more about IE Hub-Here.… Read more