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Evolution of Chatbots: Where do we go from here?

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Chatbots have been a huge topic over the last few years, it has the potential to be revolutionary, but is it over hyped… Mark Oppermann from Webio explains the latest thinking and developments. See the full interview and find out more about Webio -> Here.

Contact Channel Proliferation

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How many ways are there to contact people each other today? How do we manage effectively in such a contact channel rich world. See the full interview and find out more about Webio -> Here.

Digital and Phone Calls: Complementary?

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Replace, augment or complement… will we ever see digital interaction completely replace the human interface of the telephone or are we going to reach a new smarter equilibrium. See the full interview and find out more about Webio -> Here.

Cloud and COVID: A moment driving adoption

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With a new wave of COVID, new restrictions and lockdowns digital interaction has become key. Mark Oppermann from Webio and Chris Warburton chatted on whether this is a major turning point for Cloud services and what they have seen. In particular regarding using SaaS to get digital services up and running quickly. See the full interview and find out more about Webio -> Here.