offboarding

Collections shouldn’t exist!

In conversation with Joe Macleod chief endineer at andEND. Here Joe talks about the Collections process. With an ending mindset is it a process that should even exist? Can we redesign processes to eliminate (or at least minimise) it! See the full interview and find out more about andEnd -> Here.

Ending Regulation…!

In conversation with Joe Macleod chief endineer at andEND. In this clip Joe discusses how it is not just important to think about endings, and off-boarding processes in business, but actually, this is becoming important for many governments and now be regulated for…. Fascinating. See the full interview and find out more about andEnd -> Here.

The end of churn?

In conversation with Joe Macleod chief endineer at andEND. Is Churn as a measure now out of date, especially given modern customer acquisition methods and attitudes to brand loyalty? Do we now need to think differently around our brands and our brand equity? See the full interview and find out more about andEnd -> Here.

Don’t anyone leave – ensuring a positive off boarding experience

In conversation with Joe Macleod chief endineer at andEND. Here Joe talks about the importance of the off-boarding experience. Once a customer has started the process to leave, they have their own reasons for wanting to end the relationship. Making that a good experience is still important… they may even come back one day! See the full interview and find out more about andEnd -> Here.

Designing with the end in mind

The full interview with Joe Macleod, chief endineer at andEND. Joe talks about his research and thinking on the importance of designing great endings. In a world where we seem to be purely focused on on-boarding actually off-boarding is super important too. Important for the brand, profitability, sustainability and the customer experience. It really turns traditional thinking and business perspective on its head. Find out more about andEnd-> Here.