open banking

Digital can help: At any hour

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In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted at length about digital adoption. One of the benefits they have seen is out of hours servicing – even on Christmas day there was demand, and with digital processes support is still at hand. See the full interview and find out more about Paylink Solutions-> Here.

Changing dynamics: Ability and propensity to pay

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In conversation with Freddy Kelly from Credit Kudos. We discussed some of the changing dynamics in Collections, particularly around propensity and ability to pay. Many customers may have not changed their desire to pay, but they have been impacted by factors out of their control. See the full interview and find out more about Credit Kudos -> Here.

Video Call Productivity: Avoiding Fatigue

In conversation with Freddy Kelly from Credit Kudos, we discuss video calls, how they have become back to back, and whilst this may be good for productivity he is also thinking about the wider impact on wellbeing, for his team. See the full interview and find out more about Credit Kudos -> Here.

Open Banking: Where do we go from here?

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about Open Banking which has grown considerably during the COVID pandemic lockdown, finding ever more new uses. Dave explains a little of what they have seen and where he thinking the industry will go from here. See the full interview and find out more about Paylink Solutions-> Here.

Value Exchange: Drivers of open banking in Collections

In conversation with Freddy Kelly from Credit Kudos. Freddy discusses how Open banking has been adopted across the customer lifecycle, and in particular some of the barriers and thoughts to drive adoption in Collections. See the full interview and find out more about Credit Kudos -> Here.

Open Banking Adoption: Increasing Volume

In conversation with Freddy Kelly from Credit Kudos. Freddy explains some of the changes in the adoption of open banking, recently and more specifically in the last 6 months due to the COVID pandemic. See the full interview and find out more about Credit Kudos -> Here.