open banking

Value Exchange: Drivers of open banking in Collections

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In conversation with Freddy Kelly from Credit Kudos. Freddy discusses how Open banking has been adopted across the customer lifecycle, and in particular some of the barriers and thoughts to drive adoption in Collections. See the full interview and find out more about Credit Kudos -> Here.

The true spirit of TCF: Helping out to help the brand

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Colin Brown, CEO of Aryza, talks about how if we can truly help a customer in moments of need, not only can it create a positive outcome for the customer themselves, but also really help to build a business’s brand. It is about doing the right thing. See the full interview and find out more about Aryza-> Here.

Human vs Machine: What is the role for humans in the future

Colin Brown, CEO of Aryza talks about his view of automation. Despite the intense focus on automation the last few years there is still a role for humans, things we do better than machines. It is about finding the best mix for the job, in order to get the best outcome for the customer. See the full interview and find out more about Aryza-> Here.

Digital can help: At any hour

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In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted at length about digital adoption. One of the benefits they have seen is out of hours servicing – even on Christmas day there was demand, and with digital processes support is still at hand. See the full interview and find out more about Paylink Solutions-> Here.

Changing dynamics: Ability and propensity to pay

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In conversation with Freddy Kelly from Credit Kudos. We discussed some of the changing dynamics in Collections, particularly around propensity and ability to pay. Many customers may have not changed their desire to pay, but they have been impacted by factors out of their control. See the full interview and find out more about Credit Kudos -> Here.

Video Call Productivity: Avoiding Fatigue

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In conversation with Freddy Kelly from Credit Kudos, we discuss video calls, how they have become back to back, and whilst this may be good for productivity he is also thinking about the wider impact on wellbeing, for his team. See the full interview and find out more about Credit Kudos -> Here.