In this clip, Craig Hinchliffe, CEO of the Perch Group discusses the need for digital channels in today’s environment, and how it is not digital or human interaction that is now required, but an integrated approach. Is it something that customers are now expecting, an omnichannel approach and a trend they are having to respond to. See the full interview and find out more about the Perch Group -> Here.
In this clip Craig Hinchliffe, CEO of the Perch Group discusses how his team is getting rejuvenated being back in the office. It is not just about productivity, but energy levels, creativity and moving projects forward. Teamwork is improving by being back in the same building. See the full interview and find out more about the Perch Group -> Here.
In this clip Craig Hinchliffe, CEO of the Perch Group discusses some of the challenges there are now accurately pricing debt. Payment history and behaviour of customers has changed, so recent historical data is now no longer necessarily predictive. It poses some unique challenges especially in what is a continuing, changing environment. See the full interview and find out more about the Perch Group -> Here.
In this clip Craig Hinchliffe, CEO of the Perch Group discusses the debt sale market and how it has leapt back into life following the pandemic. It is now a seller’s market, with purchases wanting to buy and yet with valuations having to price in risk. It is becoming a tricky balance. See the full interview and find out more about the Perch Group -Here.… Read more
In the full conversation with Craig Hinchliffe, CEO of the Perch Group, we talk about the impact the COVID pandemic has had on consumers, payments and subsequently some of the challenges there are with debt pricing in the current market. Consumer preference and dynamics around contact are changing and this is all flowing through to how they think about process design. Back in the office, things are also coming back to life and Craig explains… Read more
Who: Perch Group What: The Perch Group are a debt purchase company with in-house debt collection and legal servicing capability in the UK. They are a specialist purchaser of defaulted or non-paying accounts from a range of UK companies. Where: https://www.perchcapital.co.uk/ Products: Perch Capital, ACI, TM Legal Services Markets: UK Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles : Comment : Contact Highlights RO-AR Member… Read more