Playvox

Positive Coaching

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Lee Cottle from Playvox discusses how we can get the most of our contact centre staff by using positive coaching. By focusing and helping to make the environment the best we can, we act as enablers for them to succeed, providing excellent solutions and support for customers. See the full interview and find out more about Playvox -> Here.

Digitalisation still needs humans

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Lee Cottle from Playvox discusses how in the move towards digital processes human interaction, and the data associated with it is critical. A blended approach, combining each of the two elements is where the real power to transform customer interactions and experience lies. See the full interview and find out more about Playvox -> Here.

Hybrid Working

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Lee Cottle from Playvox discusses hybrid working and how what works for one person may not work for someone else… it is no longer one size fits all and everybody has different needs. See the full interview and find out more about Playvox -> Here.

Engaging with your workforce

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Lee Cottle from Playvox discusses how should we now think about engaging our workforce in the new normal and working environment after the pandemic lockdowns. What did we miss and how should we think differently about it now we are back? See the full interview and find out more about Playvox -> Here.

Keeping Teams Motivated

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In this full interview with Lee Cottle, General Manager, Europe, from Playvox, we discuss the importance of team motivation, how to keep them motivated, engaged, and find performance in what has recently been a challenging environment. Find out more about Playvox-> Here.

Playvox

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Playvox Logo Who: Playvox What: Playvox offer quality and workforce management call centre software solutions. Cloud native, with an extensive range of integrations, their aim is to unlock the potential within contact centres, by taking an employee-centric approach, building tools to help provide great service for customers. Where: https://www.playvox.com/ Products: Quality Management, Workforce Management, Motivation and gamification, performance and learning. Markets: UK, US, EU Jump to Section: Highlights : Full Interviews : Screenshots – Product… Read more