Puzzel

Motivation, Retention, Attrition

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In this clip Emma Skygebjerg, Director WFM at Puzzel talks about how in the current environment they are seeing schedule flexibility being a competitive advantage for companies in retaining employees. The challenge of course is not only just offering this, but also ensuring that all this schedule flexibility is under control and resources are scheduled at the right time for customers queries and contact requirements. See the full interview and find out more about Puzzel… Read more

More channels, more complexity?

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In this clip Emma Skygebjerg, Director WFM at Puzzel talks the increasing complexity we now have around volume forecasting. Extra channels, each with different characteristics are introducing an increasing number of variables, and degrees of freedom that need to be modelled. WFM systems are increasingly turning to technology and modelling techniques to help provide the accuracy needed. See the full interview and find out more about Puzzel -> Here. In association with Cloud Tech Gurus

All this new flexibility – is it positive?

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In this clip Emma Skygebjerg, Director WFM at Puzzel talks about the consequences of all the schedule flexibility that has been introduced as a result of remote working. Will this result in news ways of working and new opportunities for better matching resourcing to volumes? See the full interview and find out more about Puzzel -Here. In association with Cloud Tech Gurus… Read more

Increasingly complex volumes – WFM

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In this full video Emma Skygebjerg from Puzzel, explains how we have been seeing increasing complexity in types and forms of volumes in the contact centre, and some of the challenges this has been presenting for scheduling and volume forecasting. With the pandemic and the rush to digitalisation, this has only been increasing too. We discuss these trends and some of the solutions she has seen across the market. Find out more about Puzzel-Here.… Read more

Puzzel: WFM Product demonstration

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Puzzel

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Who: Puzzel What: Puzzel is an omni-channel solutions provider for contact centres. Their cloud based product offering covers everything from Workforce management to dialler, chat and even now video calling. Where: https://www.puzzel.com/ Products: Contact Centre, WFM Markets: Sweden, UK Jump to Section: Highlights : Full Interviews : Screenshots – Product Demonsrations : Product Explainers : Syndicted Articles : Comment : Contact Highlights RO-AR Member Early Access Full Interviews Screenshots – Product Demonstrations RO-AR members –… Read more