Increasing regulatory focus on customer outcomes

In conversation with Damien Burke, Partner at 4Most. In this clip Damien talks about the increasing regulatory focus on the customer journey, emphasizing finding the right treatment and outcome for customers. Granularity and sophistication of decision-making is now all increasing. It is now starting to be expected to be in place. See the full interview and find out more about 4most -> Here.

Augmented Intelligence

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In conversation with Jonathan Drechsler, head of business development at Recordsure. In this clip Jonny explains what speech analysis can and cannot be used for. It is all about identifying areas of risk, for further investigation or human interaction (to mitigate risk), rather than solely automating processes. As such it offers a tremendous opportunity to focus limited time for reviews on the most important cases across the entire customer base, not just a limited sample.… Read more

Ending Regulation…!

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In conversation with Joe Macleod chief endineer at andEND. In this clip Joe discusses how it is not just important to think about endings, and off-boarding processes in business, but actually, this is becoming important for many governments and now be regulated for…. Fascinating. See the full interview and find out more about andEnd -> Here.

What do people really want?

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In conversation with Pete Cohen. Pete talks about some of his observations around what people want, what do they really want. Fulfillment, mastery, being part of something bigger are all important. We are all part of the same team. See the full interview and find out more about Pete Cohen -> Here.

A need to pivot

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In conversation with Chantal Constable from CGI. Chantal discusses the COVID pandemic and how CGI have had to discover new ways of working, constantly pivoting to meet the needs of the situation. This has been a challenge however out of this have also come some surprising opportunities too. See the full interview and find out more about CGI -> Here.

The value of being close to the customer

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In discussion with Jake Levant from Lightico. The COVID pandemic has really forced us to rethink and reassess what is important within our businesses. Being close to the customer is of critical value. There is a new trend as companies start to see the value in picking some of the best ideas across other industries. See the full interview and find out more about Lightico-> Here.