Self-service

Handling Fraud Digitally

In discussion with Jake Levant from Lightico. We talked about the new digital world and how we need new processes to help manage fraud. It is a ‘cat and mouse’ game, however what is critically important is how you adjust fraud prevention vs customer friction. Measures and controls need to balance value at risk. It all needs to be carefully balanced and managed. See the full interview and find out more about Lightico-> Here.

Open Banking: Where do we go from here?

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about Open Banking which has grown considerably during the COVID pandemic lockdown, finding ever more new uses. Dave explains a little of what they have seen and where he thinking the industry will go from here. See the full interview and find out more about Paylink Solutions-> Here.

Learning from the Crisis

In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. Gareth talks about how the crisis will allow us to appreciate and empathize with customers more. Martin explains how we can use this to accelerate technology adoption to lead to better customer outcomes. See the full interview and find out more about DebtStream -> Here.

Managing Risk Efficiently

In discussion with Jake Levant from Lightico. We discuss how new digital design can be used to de-clutter processes and find a new edge in risk mitigation. See the full interview and find out more about Lightico-> Here.

Customer habit and behaviour

In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. The discussion focused on how COVID has been creating new habits and behaviours. See the full interview and find out more about DebtStream -> Here.