TMAC

TMAC: Product demonstration

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Human to human interaction

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In this clip, Jimmy Hosang, CEO of TMAC talks about the importance of human to human interaction, it is often part of the business process that really makes companies valuable, a moment of truth. Looking at what is the happy path within a call, and analysing it in detail, really help with excellence in process design. See the full interview and find out more about TMAC-> Here.

Trust, a fundamental measure

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In this clip Jimmy Hosang, CEO of TMAC talks about the importance of trust and building customer trust. It is much more than transparency, and really looking after customers, often in a time of need. Over the longer term it can pay dividends. See the full interview and find out more about TMAC-> Here.

No more call centre improv…

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Jimmy Hosang, CEO of TMAC, chats about his belief in call centre scripts… it is not about improvisation, but delivering a controlled, skilled and experienced performance on the phone. No two calls are the same, but there is a method, one that can yield better outcomes. See the full interview and find out more about TMAC-> Here.

Voice is the future

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In this clip Jimmy Hosang, CEO of TMAC discusses voice calls and how they are just so natural for human beings, they are one of the fastest ways to communicate and share information… much faster than typing… and, why it is the future. See the full interview and find out more about TMAC-> Here.

Using data to create customer trust

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The full interview with Jimmy Hosang from TMAC (The Modular Analytics Company). Here Jimmy talks about the importance of voice communication, in building customer trust, together with some of the analytical approaches that can be overlayed to create even better outcomes. Voice firmed has an important place in the future for contact centres. Find out more about TMAC-Here.… Read more