UK

Symptomatic Performance Diagnosis

Remotely assess operational risk and evaluate issues across the customer lifecycle  MANAGING THE CREDIT RISK PROCESS Credit risk is simply the assessment of the risk that a customer will default on payment for a product or services that has been provided. In many businesses controlling this risk is a critical element in profitability.  Accept too much risk, revenue loss increases; too little, growth is constrained.  It has to be just right, finding the ideal balance… Read more

KeyIVR

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Who: KeyIVR What: KeyIVR offers PCI-DSS payment solutions for telephone, SMS and web-based payments. Fully secure, customizable and cloud based they have over 200 clients across the UK, US and Europe Where: https://www.keyivr.com/ Products: Agent Assisted Payments, Payment IVR, Click to Pay, Direct Debit Markets: UK, USA, Europe Jump to Section: Highlights : Full Interviews : Screenshots – Demos : Product Explainers : Contact Highlights Full Interviews Screenshots – Demo Product Explainers Contact

ETT Global

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Who: ETT Global What: ETT Global offers foreign exchange transfer and settlement technology to banking and money transfer/exchnage companies. A fully modular system it allows for the customisation of fees, risk, front/back office functionality and full integration with international payment/settlement system. Where: https://ett-global.com/ Products: ETT Global Markets: Global Jump to Section: Highlights : Full Interviews : Screenshots – Demos : Product Explainers : Contact Highlights Full Interviews Screenshots – Demo Product Explainers Contact

Puzzel

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Who: Puzzel What: Puzzel is an omni-channel solutions provider for contact centres. Their cloud based product offering covers everything from Workforce management to dialler, chat and even now video calling. Where: https://www.puzzel.com/ Products: Contact Centre, WFM Markets: Sweden, UK Jump to Section: Highlights : Full Interviews : Screenshots – Demos : Product Explainers : Contact Highlights Full Interviews Screenshots – Demo Product Explainers Contact

Perch Group

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Who: Perch Group What: The Perch Group are a debt purchase company with in-house debt collection and legal servicing capability in the UK. They are a specialist purchaser of defaulted or non-paying accounts from a range of UK companies. Where: https://www.perchcapital.co.uk/ Products: Perch Capital, ACI, TM Legal Services Markets: UK Jump to Section: Highlights : Full Interviews : Screenshots – Demos : Product Explainers : Contact Highlights Full Interviews Screenshots – Demo Product Explainers Contact

The Modular Analytics Company (TMAC)

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Who: The Modular Analytics Company (TMAC) What: TMAC originally started in data analytics finding solutions to improve customer journeys and outcomes, with advisory solutions for clients. Over time they have found new ways to think about data, analyzing voice communications and delivering improvements to though operational/contact centre teams and have developed a suite of software products to codify this insight and help. Where: https://tmac.ai/ Products: Coaching, Fonetik, Playbook Markets: UK Jump to Section: Highlights :… Read more