Summaries: 25-07-2023

-> [LINKS]: Links of the week

-> [PODCAST]: Punk CX: The messy middle of customer service revisited

-> [Webinar]: Gartner: Beyond the Hype: The Practical Applications & Use Cases of Generative AI

-> [PODCAST]: C&R: How Consumer Behaviour Impacts Collections

-> [PODCAST]: Acquired.com: Boosting Collection Rates How AI and Open Banking can Supercharge Customer Engagement

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