What: Webio are a customer engagement technology company. Their product enables 2 way chat with customers and in particular 2 way mobile-centered chat.
This has been particularly effective in driving additional customer contact.
Their product covers SMS, Whatsapp and a host of other chat channels. Recently they have been working with chat bots and automation integration to allow agent contacts to be concentrated on value add direct customer contact.
Products:2 way messaging, Chat, Chatbots
Markets: Ireland, UK, Italy
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