Designing communication to support and get results – embedding intelligibility in the debt management sector

Supporting customers is not always easy. However if you can’t understand their needs and explain the options generating good customer outcomes is tough.  Evidencing you have done so even tougher.

In today’s, regulatory driven, world clear, intelligible, communication is critical.

Yet, how do we do it, know it is working and evidence that improvements are being made?

In this session we will explore this topic – intelligible communication. What is it, what techniques can be used and, from experience, what works.

With speakers from Amplify Global, StepChange and DEMSA this webinar will illustrate some of the latest thinking, share best practice and hands on experience in the redesign of debt advice communication, to better support customers/clients.  Join us to find out more.

Agenda

• Introduction
• Intelligibility thinking – with Amplified Global
  • What is it? Why is it important? What difference does it make?
• Getting the Message – an update from StepChange, their experience with re-design
• Regulatory direction of travel – an update from DEMSA
• The art of the possible – 2024 and the future
• Wrap

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