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How Credit Unions can Personalise and Save
Is the Social Contract Fracturing – Post Pandemic Changes
The Lending Dilemma: High Street Banks vs. Credit Unions
INSIGHTS ¦ FCA Consumer Duty: the art of the possible in a year
Emails: Responding to Others vs. Creating Your Agenda
Will AI replace Agents?
Regulatory Wind of Change – Regulators working together
INSIGHTS ¦ Adapting Messaging for Modern Consumers
RO-AR
Insights, Research and Summaries
Podcast ¦ Next In Queue: Would You Like to Play featuring Kent Morita
19 March 2024
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Podcast ¦ Get out of wrap: 186 – David Holmes author of Leading the Line comes on to chat about the book
19 March 2024
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Podcast ¦ Credit Shift: News Update Consolidation, Technology, Disruption, Apple’s Finance Kit and Credit Card Legislation
19 March 2024
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Podcast ¦ CX Passport: The one with mental health and CX – Stephanie Coradin CEO & Founder DEMBO Inc E159
19 March 2024
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Podcast ¦ CX Files: Matt Kendall – BPO Bullhorn – A New Newsletter For The BPO & CX Community
19 March 2024
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Podcast ¦ RO-AR.com: Tech Innovations Transforming Credit Union Services
19 March 2024
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Podcast ¦ Punk CX: What happens when you give data back to people – Interview with Jamie Smith of Customer Futures
19 March 2024
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INSIGHTS ¦ Credit Information Market Study
18 March 2024
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INSIGHTS ¦ Debt Fairness Charter
18 March 2024
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INSIGHTS ¦ Learning Lessons from the Cyber Attack – British Library
18 March 2024
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Comment
The Digital Frontline – A Retreat to Reading Books
January Fever – Emerging from hibernation
Litter-ally Different
Clutching drains
Looking forward to 2024?
It is starting to feel…
A plan for Jan… to carry on jingling
The MetaVerse is dead – Long live the Metaverse
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