Insight and Research

Another great day yesterday at the Credit Connect Think Tank.Many thanks to the Credit Connect team for organising such a… Read More »EVENT SUMMARY ¦ Credit and Collections Technology Think Tank: Spring 2025

Great report and post from Money Wellness group, comparing hardship schemes across the water industry. Some interesting obserations at a… Read More »Insights: Water industry hardship scheme comparison

The initial swathe of review of billing journeys in the water sector have been released and make for some uncomfortable… Read More »Insights: Ofwat Billing Journeys – Interim Reports

Summary of the UKRN Annual Plan for 2025, including focus on addressing and coordination treatment of customers who may be… Read More »Insights: UK Regulators Network – Annual Delivery Plan Summary

Summary of the FCA webinar following their review of firms processes for customers in vulnerable circumstances. https://webinars.fca.org.uk/the-vulnerability-review-findings/join Summary: The FCA… Read More »Insights: FCA Vulnerable Customers Review – 2025 Update – Webinar

Released along side the FCA review into firm treatment of customers in vulnerable circumstances, this report reviewed areas of improvement… Read More »Insights: FCA Consumer Support Outcome: Good Practices and Areas for Improvement

This research doucment comissioned by the FCA to gather feedback from consumers around treatment from firms when in vulnerable circumstances.… Read More »Insights: FCA research into experiences of consumers in vulnerable circumstances

FCA review of treatment of vulnerable customers. Thi included both customer surveys and firm questionaires. Summary below. https://www.fca.org.uk/publications/multi-firm-reviews/firms-treatment-vulnerable-customers Key Take… Read More »Insights: FCA Review into firms’ treatment of customers in vulnerable circumstances

Summary Authored by Grant Thornton, this report provides key insights into the regulatory technology (RegTech) landscape in the UK financial… Read More »Insights: RegTech and Regulatory Change Report 2024

Summary This report outlines the urgent need for a strategic overhaul in managing consumer energy debt, exacerbated by the global… Read More »Insights: Debt Strategy – Reset and Reform for Customers in Debt