Latest Insights and Research with ROStrategy
EVENT SUMMARY ¦ Credit and Collections Technology Think Tank: Spring 2025
Another great day yesterday at the Credit Connect Think Tank.Many thanks to the Credit Connect team for organising such a… Read More »EVENT SUMMARY ¦ Credit and Collections Technology Think Tank: Spring 2025
Insights: Water industry hardship scheme comparison
Great report and post from Money Wellness group, comparing hardship schemes across the water industry. Some interesting obserations at a… Read More »Insights: Water industry hardship scheme comparison
Insights: Ofwat Billing Journeys – Interim Reports
The initial swathe of review of billing journeys in the water sector have been released and make for some uncomfortable… Read More »Insights: Ofwat Billing Journeys – Interim Reports
Insights: UK Regulators Network – Annual Delivery Plan Summary
Summary of the UKRN Annual Plan for 2025, including focus on addressing and coordination treatment of customers who may be… Read More »Insights: UK Regulators Network – Annual Delivery Plan Summary
Insights: FCA Vulnerable Customers Review – 2025 Update – Webinar
Summary of the FCA webinar following their review of firms processes for customers in vulnerable circumstances. https://webinars.fca.org.uk/the-vulnerability-review-findings/join Summary: The FCA… Read More »Insights: FCA Vulnerable Customers Review – 2025 Update – Webinar
Insights: FCA Consumer Support Outcome: Good Practices and Areas for Improvement
Released along side the FCA review into firm treatment of customers in vulnerable circumstances, this report reviewed areas of improvement… Read More »Insights: FCA Consumer Support Outcome: Good Practices and Areas for Improvement
Insights: FCA research into experiences of consumers in vulnerable circumstances
This research doucment comissioned by the FCA to gather feedback from consumers around treatment from firms when in vulnerable circumstances.… Read More »Insights: FCA research into experiences of consumers in vulnerable circumstances
Insights: FCA Review into firms’ treatment of customers in vulnerable circumstances
FCA review of treatment of vulnerable customers. Thi included both customer surveys and firm questionaires. Summary below. https://www.fca.org.uk/publications/multi-firm-reviews/firms-treatment-vulnerable-customers Key Take… Read More »Insights: FCA Review into firms’ treatment of customers in vulnerable circumstances
Insights: RegTech and Regulatory Change Report 2024
Summary Authored by Grant Thornton, this report provides key insights into the regulatory technology (RegTech) landscape in the UK financial… Read More »Insights: RegTech and Regulatory Change Report 2024
Insights: Debt Strategy – Reset and Reform for Customers in Debt
Summary This report outlines the urgent need for a strategic overhaul in managing consumer energy debt, exacerbated by the global… Read More »Insights: Debt Strategy – Reset and Reform for Customers in Debt
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