Insight and Research

Recent updates to the FCA’s CONC 7 rules (PS24/2) represent a significant advancement in protecting consumers facing financial difficulties, particularly… Read More »INSIGHTS+ ¦ PS24/2 Strengthening protections for borrowers in financial difficulty

A summary of the final notice from the Financial Conduct Authority (FCA) regarding TSB Bank's handling of customers in financial… Read More »INSIGHTS+ ¦ TSB Final Notice – FCA – Summary of findings

Quantum Technology: A briefing for Financial Services – Download This briefing document provides an overview of the current status of… Read More »INSIGHTS ¦ Quantum Technology for Financial Services

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Link Description The “In the Public Interest?” report examines the psychological impact of debt collection practices by local and national… Read More »INSIGHTS ¦ The psychological toll of local and national government debt collection practices

Link Description The “Financial Health Report: Affordability and Forbearance Subgroup” provides an in-depth analysis of the financial landscape in the… Read More »INSIGHTS ¦ Financial Health Report 2024

Link Description The “Debts and Despair” report explores the severe psychological impact of debt collection practices on individuals, particularly those… Read More »INSIGHTS ¦ How debt collection practices cause psychological harm

Link Description The document “Pepper Arrears Report” provides an analysis of trends in UK residential mortgage arrears, with a focus… Read More »INSIGHTS ¦ UK residential mortgage arrears improve

Link Description The document “Why Agents Are the Next Frontier of Generative AI” discusses the evolving role of generative AI… Read More »INSIGHTS ¦ Why agents are the next frontier of generative AI

Link Description The “2024 IT Risk and Compliance Benchmark Report” provides a detailed analysis of the evolving governance, risk, and… Read More »INSIGHTS ¦ 2024 IT Risk and Compliance Benchmark Report