A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also be found here.
Summary Headlines and Activity Financial Conduct Authority (FCA)
Non-Financial Misconduct Guidance: Finalised changes to the Code of Conduct (COCON) to clarify that serious non-financial misconduct (e.g. bullying or harassment) by financial staff can breach FCA conduct rules. This move signals the FCA’s commitment to culture and accountability standards even beyond technical compliance. Motor Finance Complaints Deadline: Brought forward the restart of motor finance complaint handling to 31 May 2026 (from 31 July) so consumers receive timely outcomes. Firms in motor finance will need to prepare earlier to deal with backlogged complaints as a related redress scheme concludes. Complaint Reporting Simplification: Confirmed plans to streamline how firms report complaints, merging and reducing returns to improve data quality and oversight. The FCA expects that a si...
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