RO-AR

Can you model vulnerability?

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Helen Lord, CEO of the Vulnerability Registration Service talks about vulnerability models and how the VRS data, which is actual, stacks up against the scores, especially in terms of missing cases at an individual level. See the full interview and find out more about VRS-> Here.

Where do we go from here?

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In this clip from an interview with Chris McEleavey, a founding partner at Bulien, Chris talk about what is going to be the next big trend in data and analytics. The cloud, network connectivity is allowing greater access to data and more intelligence continuing to be built into processes. See the full interview and find out more about Bulien -> Here.

A seismic shift – integrating new contact technologies

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In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil talks about the seismic shift in contact strategy, orchestrating multiple contact channels to create seamless customer experiences. See the full interview and find out more about imi mobile -> Here.

Debt Purchase market – picking up

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In this clip Jason Brunet from Pyxis Solutions discusses the latest development in the debt purchase space in Canada. It is starting to pick up and with the impact of the pandemic a large volume of accounts has built up. Data, combined with a new customer-focused approach, is leading to better valuations and confidence in treatment, allowing the market to now move forward. See the full interview and find out more about Pyxis Solutions ->… Read more

Adjusting to the new normal

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In this full interview with Jason Brunet from Pyxis Solutions, we chat about the changing work environment and debt purchase market process in Canada. A new area of focus is on customer treatment and vulnerability in the Canadian market. A new customer-centric approach to resolving outstanding debt can result in better outcomes for the customer and the debt buyer/creditor. It is a big change underway. We also discuss hybrid working, which is resulting in challenges… Read more

Changing Customer Dynamics

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In this clip Kevin Still from Demsa talks about the changing landscape of customer behaviour, especially financial services. It is important to ensure customers understand products and what they are signing up for at the outset… a failure to do so can have consequences, something that is seen in the debt advice sector… the feedback loop upstream is important. See the full interview and find out more about Demsa-> Here.