Insight and Research

Published by: plainnumbers.org.uk Search for original: Link Key Take Aways The Plain Numbers Approach has demonstrated a doubling of customer understanding across… Read More »Insights ¦ Plain Numbers in Practice

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA’s final rules build upon proposed frameworks to enhance… Read More »Insights ¦ Building operational resilience: Feedback to CP19/32 and final rules

Published by: FCA (Financial Conduct Authority) Search for original: Link Key Take Aways The premium finance market is integral to 48% of… Read More »Insights ¦ Premium Finance Market Study Update Paper

Published by: Financial Conduct Authority (FCA) Search for original: Link Key Take Aways There is a recognised need to support customers in… Read More »Insights ¦ Firms’ treatment of customers in vulnerable circumstances – review

Published by: Enforcement Conduct Board Search for original: Link Key Take Aways The enforcement sector demonstrates high compliance with National Standards, with… Read More »Insights ¦ Research into Doorstep Interactions in Civil Enforcement

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA is consulting on a comprehensive framework for operational… Read More »Insights ¦ Consultation Paper CP24/28 Operational Incident and Third Party Reporting December 2024

Published by: Anglian Water Search for original: Link Key Take Aways Anglian Water’s vulnerability strategy aims to make a meaningful and inclusive… Read More »Insights ¦ Anglian Water’s Customer vulnerability strategy 2025

Published by: Ofwat Search for original: Link Key Take Aways Despite a slight decline, over half of water bill payers still struggle… Read More »Insights ¦ Cost of living: wave six

Summary of the Car Finance dealer commission appeal ruling https://supremecourt.uk/uploads/uksc_2024_0157_0158_0159_judgment_2bb00f4f49.pdf Summary This UK Supreme Court ruling addressed three conjoined appeals… Read More »Insights: Car finance dealer commission – court ruling

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

An updated summary of the use of Voice AI Agents within the arrears management and collections process. Currently a hot… Read More »AI Voice Agents in Debt Collections – 2025

An updated summary and comparison of regulations and constraints for arrears management, in financial institutions in Australia and the UK.… Read More »Customers in Arrears: Australian and UK Legislation – A Comparison – 2025

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 June

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 May