Insight and Research

Summary The UK Regulators’ Network (UKRN) released a joint statement in March 2024, outlining shared expectations for debt collection practices… Read More »INSIGHTS ¦ UKRN Joint letter on Debt Collection

Summary The 2022 Vulnerable Customer Exclusion Report highlights the escalating challenges vulnerable customers face in the UK, exacerbated by the… Read More »INSIGHTS ¦ 2022 Vulnerable Customer Exclusion Report

Summary The European Consumer Payment Report 2023 highlights the economic challenges facing consumers amid rising inflation, interest rates, and the… Read More »INSIGHTS ¦ European Payment Report 2023

Summary The webinar hosted by Morgan Ash discussed the importance and challenges of sharing vulnerability data within the utility and… Read More »INSIGHTS ¦ Consumer vulnerability webinar: sharing vulnerability data – the pros and cons

Summary The FinTech futures webinar titled “Beyond the Hype: Exploring the Real-World Use Cases for AI in Financial Services” brought… Read More »INSIGHTS ¦ Beyond the hype – exploring the real-world use cases for AI in financial services

Summary The Financial Conduct Authority (FCA) outlines the implementation of Consumer Duty, highlighting areas of good practice and improvement needed… Read More »INSIGHTS ¦ Consumer Duty Implementation update – FCA

Summary The Financial Crime Guide (FCG) November 2023 edition offers comprehensive guidance for firms across all FCA-supervised sectors to counter… Read More »INSIGHTS ¦ Financial Crime Guide – FCA

Summary The “Online Nation 2023” report provides a comprehensive overview of the UK’s digital landscape, highlighting trends in internet usage,… Read More »INSIGHTS ¦ Online Nation 2023 Report – OFCOM

Summary The Credit Information Market Study Final Report addresses significant aspects of the credit information market, emphasizing the importance of… Read More »INSIGHTS ¦ Credit Information Market Study – Final Report

Summary The “Household Finance Review Q3 2023” review provides a comprehensive analysis of the UK’s household financial behavior during the… Read More »INSIGHTS ¦ Household Finance Review – Q3 2023