Insight and Research

Summary The “Getting the Message” report by StepChange Debt Charity delves into how their communications impact clients seeking debt advice.… Read More »INSIGHTS ¦ Getting the Message

Summary The CB Insights report for 2024 highlights the rapid evolution and impact of generative AI across various sectors, predicting… Read More »INSIGHTS ¦ Generative AI Predictions for 2024

Summary The IMA Research Report from January 2024 focuses on casework requirements and workloads in the money advice sector, reflecting… Read More »INSIGHTS ¦ Case work requirements and workloads in the money advice sector

Summary The Inside FCA Podcast episode, featuring FCA Consumer Policy Manager Richard Wilson, delves into the consumer understanding outcome of… Read More »INSIGHTS ¦ FCA Podcast – Explaining the Consumer Duty consumer understanding outcome

Summary of the speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at KPMG. Summary The Financial Conduct Authority… Read More »INSIGHTS ¦ FCA Consumer Duty: the art of the possible in a year

Date:    21st February 2024 Time:   10:00 – 11:30am Details Designing communication to support and get results – embedding… Read More »[EVENT] Intelligibility: Designing communication to support and get results – embedding intelligibility in the debt management sector

Kevin Still discusses the significant developments in the implementation of consumer duty regulations by the Financial Conduct Authority (FCA) around… Read More »INSIGHTS ¦ Adapting Messaging for Modern Consumers

Link: https://www.bain.com/insights/united-we-thrive-the-untapped-power-of-bank-fintech-partnerships/ Summary The Bain & Company brief titled “United We Thrive: The Untapped Power of Bank-Fintech Partnerships” delves into… Read More »INSIGHTS ¦ Banks Increasingly partnering with Fintechs

Summary of the new consultation regrading reform of the Consumer Credit Act: link Summary The UK government is planning to… Read More »[INSIGHTS]: Reforming the Consumer Credit Act Consultation

ABOUT: The Financial Conduct Authority’s guidance aims to enhance consumer protection in evolving retail financial markets. LINK: https://www.fca.org.uk/publication/finalised-guidance/fg22-5.pdf Key Points… Read More »[INSIGHTS]: Financial Conduct Authority’s Guidance on Consumer Duty in Retail Financial Markets