Insight and Research

Latest Insights and Research with ROStrategy


Latest Insights

Insights: FCA research into experiences of consumers in vulnerable circumstances

This research doucment comissioned by the FCA to gather feedback from consumers around treatment from firms when in vulnerable circumstances.… Read More »Insights: FCA research into experiences of consumers in vulnerable circumstances

Insights: FCA Review into firms’ treatment of customers in vulnerable circumstances

FCA review of treatment of vulnerable customers. Thi included both customer surveys and firm questionaires. Summary below. https://www.fca.org.uk/publications/multi-firm-reviews/firms-treatment-vulnerable-customers Key Take… Read More »Insights: FCA Review into firms’ treatment of customers in vulnerable circumstances

Insights: RegTech and Regulatory Change Report 2024

Summary Authored by Grant Thornton, this report provides key insights into the regulatory technology (RegTech) landscape in the UK financial… Read More »Insights: RegTech and Regulatory Change Report 2024

Insights: Debt Strategy – Reset and Reform for Customers in Debt

Summary This report outlines the urgent need for a strategic overhaul in managing consumer energy debt, exacerbated by the global… Read More »Insights: Debt Strategy – Reset and Reform for Customers in Debt

Monthly Regulatory Summary: UK 2025 February

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 February

Insights: Generative AI in Action – Opportunities & Risk Management in Financial Services

Summary This report, authored by UK Finance and Accenture, evaluates the adoption of generative AI in financial services, with a… Read More »Insights: Generative AI in Action – Opportunities & Risk Management in Financial Services

Insights: FCA – A Pilot Study into Bias in Natural Language Processing

Summary This research note, authored by the Financial Conduct Authority (FCA), investigates bias in word embeddings, a fundamental technology in… Read More »Insights: FCA – A Pilot Study into Bias in Natural Language Processing

Insights: Consultation on Universal Postal Service and Postal Regulation Reform

Summary This consultation document, published by Ofcom, reviews proposed changes to the UK's universal postal service (USO) to address declining… Read More »Insights: Consultation on Universal Postal Service and Postal Regulation Reform

Insights: FCA AI Update

Summary The Financial Conduct Authority (FCA) outlines its updated approach to AI in financial services, emphasizing innovation, regulatory adaptability, and… Read More »Insights: FCA AI Update

Premium Insights

AI Voice Agents in Debt Collections – 2025

An updated summary of the use of Voice AI Agents within the arrears management and collections process. Currently a hot… Read More »AI Voice Agents in Debt Collections – 2025

Customers in Arrears: Australian and UK Legislation – A Comparison – 2025

An updated summary and comparison of regulations and constraints for arrears management, in financial institutions in Australia and the UK.… Read More »Customers in Arrears: Australian and UK Legislation – A Comparison – 2025

Monthly Regulatory Summary: UK 2025 July

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

Monthly Regulatory Summary: UK 2025 June

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 June

Monthly Regulatory Summary: UK 2025 May

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 May


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