Insight and Research

Published by: HM Treasury Search for original: Link Key Take Aways The UK government has launched a comprehensive review of the Financial… Read More »Insights ¦ Review of the Financial Ombudsman Service

Published by: The Financial Conduct Authority Search for original: Link Key Take Aways Customers in vulnerable circumstances, especially with multiple traits, tend… Read More »Insights ¦ vulnerability-review-improving-outcomes-consumers-engaging-financial-services-firms

Published by: Financial Conduct Authority Search for original: Link Key Take Aways The FCA’s strategy to 2030 focuses on deepening trust, rebalancing… Read More »Insights ¦ FCA Our strategy 2025-30

Published by: Octopus Group Search for original: Link Key Take Aways Octopus Group demonstrates a long-term, purpose-driven approach to business, prioritising societal… Read More »Insights ¦ OG235-Annual Report 2024

Published by: Scientific American Search for original: Link Key Take Aways Understanding cognitive biases—such as trust in in-group sources, confirmation bias, and… Read More »Insights ¦ The Attention Economy

Published by: Ofcom Search for original: Link Key Take Aways Digital exclusion remains significant, with approximately 5% of UK households (around 2.5… Read More »Insights ¦ A demographic deep dive into internet adoption

Published by: OFGEM Search for original: Link Key Take Aways The strategy underscores a broad, principles-based approach to consumer vulnerability, emphasising individual… Read More »Insights ¦ OFGEM Consumer Vulnerability Strategy

An updated summary of the use of Voice AI Agents within the arrears management and collections process. Currently a hot… Read More »AI Voice Agents in Debt Collections – 2025

An updated summary and comparison of regulations and constraints for arrears management, in financial institutions in Australia and the UK.… Read More »Customers in Arrears: Australian and UK Legislation – A Comparison – 2025

Published by: Financial Conduct Authority (FCA) Search for original: Link Key Take Aways There is a recognised need to support customers in… Read More »Insights ¦ Firms’ treatment of customers in vulnerable circumstances – review

An updated summary of the use of Voice AI Agents within the arrears management and collections process. Currently a hot… Read More »AI Voice Agents in Debt Collections – 2025

An updated summary and comparison of regulations and constraints for arrears management, in financial institutions in Australia and the UK.… Read More »Customers in Arrears: Australian and UK Legislation – A Comparison – 2025

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 June

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 May