Insight and Research

Summary This report, prepared by the England Illegal Money Lending Team (IMLT), provides insights into the experiences and support needs… Read More »Insights: Borrower Support Report – Stop Loan Sharks Initiative 2024

Summary This report, published by Ofwat, analyzes customer debt levels in the water sector across England and Wales. It highlights… Read More »Insights: Analysis of Household Customer Debt – January 2025

Summary This policy statement from the Financial Ombudsman Service outlines new rules for charging case fees to claims management companies… Read More »Insights: Charging Claims Management Companies and Other Professional Representatives

Summary The Financial Conduct Authority (FCA) released a recent paper on “Consumer Duty Board Reports: Good Practice and Areas for… Read More »INSIGHTS ¦ Consumer Duty Board Reports: good practice and areas for improvement

2024 Collections Benchamarking An interesting dicussion that the Credit and Collections Technology Think Tank for 2024. Certainly some bit themes… Read More »EVENT SUMMARY+ ¦ Credit and Collections Technology Think Tank 2024

The Credit Information Market Study (CIMS), initiated by the Financial Conduct Authority (FCA), aims to enhance the quality and consistency… Read More »INSIGHTS ¦ Credit Information Market Study: Implications for Creditors

There has just been a slew of new FCA portfolio letters setting out the strategy for 2025. Consumer Duty as… Read More »Insights: FCA Portfolio Letters

Link Key Takeaways The professional services industry is undergoing significant transformation driven by generative AI (GenAI), which is reshaping traditional… Read More »INSIGHTS ¦ Future of Consulting in an AI world – Canton Capital

Link Key Takeaways Council tax arrears are a significant and growing issue, with £6 billion owed in England by March… Read More »INSIGHTS ¦ Council Tax: Looking through the keyhole – Stepchange report

Link Key Take Aways There is broad support for MaPS continuing to fund a range of debt advice services, from… Read More »INSIGHTS ¦ Consultation on MaPS proposals for the delivery of its debt advice strategy