Insights and Research

Latest Research and Insights with ROStrategy

Reciprocity Principle – in Collections [Behavioural Series]

Social Norms Theory – in Collections [Behavioural Series]

What is Loss Aversion theory – for Collections [Behavioural Series]

What is Nudge theory and how does this relate to Collections [Behavioural Series]

January 2026 : UK Regulatory Summary

December 2025 : UK Regulatory Summary

November 2025 : UK Regulatory Summary

October 2025 : UK Regulatory Summary

September 2025 : UK Regulatory Summary

Working with debt advice providers to support consumers in energy debt

Policy Statement PS26/1 Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later): Feedback to CP25/23 and final rules

Supplier Performance Report: January to June 2025

In-Touching-Distance

Billing journeys: Improving customer experiences

FCA Feedback to the Interim Working Group’s (IWG) Final Report

MaPS Standards Toolkit – v1.0

Lost in the system: Experiences of council tax collection in England

MoneyView 2025

Cyber Security: The Billion Pound Risk

Job Losses

Secrets of Digital Collections Strategies

Digital collections effectiveness

Collections effectiveness

House Price Trends : England and Wales

Canadian Insolvency Statistics

UK Credit Union Benchmarking Data

Remote Working Trends

Credit Unions – Arrears Benchmarking

Digital Collections Survey

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Insights and Research

2026 Global Collections and Recoveries Trends – Benchmarking Year End 2025

2026 Global Collections and Recoveries Trends – Quick Topic Take

2026 Global Collections and Recoveries Trends – Quick Take

Consumer Proposals – Canada – A Debt Support Solution Explainer

Reciprocity Principle – in Collections [Behavioural Series]

Social Norms Theory – in Collections [Behavioural Series]

What is Loss Aversion theory – for Collections [Behavioural Series]

What is Nudge theory and how does this relate to Collections [Behavioural Series]

January 2026 : UK Regulatory Summary

December 2025 : UK Regulatory Summary

November 2025 : UK Regulatory Summary

October 2025 : UK Regulatory Summary

September 2025 : UK Regulatory Summary

Working with debt advice providers to support consumers in energy debt

Policy Statement PS26/1 Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later): Feedback to CP25/23 and final rules

Supplier Performance Report: January to June 2025

In-Touching-Distance

Billing journeys: Improving customer experiences

FCA Feedback to the Interim Working Group’s (IWG) Final Report

MaPS Standards Toolkit – v1.0

Lost in the system: Experiences of council tax collection in England

MoneyView 2025

Cyber Security: The Billion Pound Risk

Job Losses

Secrets of Digital Collections Strategies

Digital collections effectiveness

Collections effectiveness

House Price Trends : England and Wales

Canadian Insolvency Statistics

UK Credit Union Benchmarking Data

Remote Working Trends

Credit Unions – Arrears Benchmarking

Digital Collections Survey