Insights and Research

Latest Research and Insights with ROStrategy

How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

UK Energy Market – Collections Process – June 2024

How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.

January 2026 : UK Regulatory Summary

December 2025 : UK Regulatory Summary

November 2025 : UK Regulatory Summary

October 2025 : UK Regulatory Summary

September 2025 : UK Regulatory Summary

Working with debt advice providers to support consumers in energy debt

Policy Statement PS26/1 Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later): Feedback to CP25/23 and final rules

Supplier Performance Report: January to June 2025

Billing journeys: Improving customer experiences

In-Touching-Distance

FCA Feedback to the Interim Working Group’s (IWG) Final Report

MaPS Standards Toolkit – v1.0

Lost in the system: Experiences of council tax collection in England

MoneyView 2025

Cyber Security: The Billion Pound Risk

Job Losses

Secrets of Digital Collections Strategies

Digital collections effectiveness

Collections effectiveness

House Price Trends : England and Wales

Canadian Insolvency Statistics

UK Credit Union Benchmarking Data

Remote Working Trends

Credit Unions – Arrears Benchmarking

Digital Collections Survey

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Insights and Research

2026 Global Collections and Recoveries Trends – Benchmarking Year End 2025

2026 Global Collections and Recoveries Trends – Quick Topic Take

2026 Global Collections and Recoveries Trends – Quick Take

What are 10 behavioural theories that impact the debt collections process

How to Use Data-Driven Personalisation in Collections: Enhancing customer interactions through personalised data insights.

UK Energy Market – Collections Process – June 2024

How to Leverage Open Banking Data: Utilising open banking for improved decision-making and customer engagement.

How to Ensure Compliance with Consumer Duty and Regulatory Requirements: Steps to stay compliant with the latest regulations.

January 2026 : UK Regulatory Summary

December 2025 : UK Regulatory Summary

November 2025 : UK Regulatory Summary

October 2025 : UK Regulatory Summary

September 2025 : UK Regulatory Summary

Working with debt advice providers to support consumers in energy debt

Policy Statement PS26/1 Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later): Feedback to CP25/23 and final rules

Supplier Performance Report: January to June 2025

Billing journeys: Improving customer experiences

In-Touching-Distance

FCA Feedback to the Interim Working Group’s (IWG) Final Report

MaPS Standards Toolkit – v1.0

Lost in the system: Experiences of council tax collection in England

MoneyView 2025

Cyber Security: The Billion Pound Risk

Job Losses

Secrets of Digital Collections Strategies

Digital collections effectiveness

Collections effectiveness

House Price Trends : England and Wales

Canadian Insolvency Statistics

UK Credit Union Benchmarking Data

Remote Working Trends

Credit Unions – Arrears Benchmarking

Digital Collections Survey