Insight and Research

2025 Survey Questions Interesting discussion across the 4 sessions, building on the regulatory and data theme. Regulatory pressure intensifying, with… Read More »EVENT SUMMARY+ ¦ CCTTT2025 – Detailed Session Summaries

Published by: Money Advice Trust Search for original: Link Key Take Aways Recognising the support needs of disabled and vulnerable consumers is… Read More »Insights ¦ Help! Support Needs Guide (2nd Edition, Nov 2025)

Published by: Ofwat Search for original: Link Key Take Aways The 2024-25 water performance report marks the culmination of the 2020-25 investment… Read More »Insights ¦ Water company performance report 2024-25

Published by: The Money and Pensions Service Search for original: Link Key Take Aways The MaPS Standards, approved by the FCA, establish… Read More »Insights ¦ maps-standards-2025

Published by: Information Commissioner's Office Search for original: Link Key Take Aways The ICO recognises AI as a means to enhance decision-making,… Read More »Insights ¦ Internal AI Use Policy

Published by: Resolution Foundation Search for original: Link Key Take Aways Wealth, including liquid savings and accessible debt, plays a crucial role… Read More »Insights ¦ Money on my mind: Understanding the savings, debt and financial resilience of low-to-middle income families

Published by: HM Treasury Search for original: Link Key Take Aways The UK government is embarking on a comprehensive reform of the… Read More »Insights ¦ CCA Reform Phase 1 Consultation

Published by: policyinpractice.co.uk Search for original: Link Key Take Aways Over £24 billion of welfare support remains unclaimed in 2025, highlighting systemic… Read More »Insights ¦ Missing Out 2025: £24 billion of support is unclaimed

Published by: enforcementconductboard.org Search for original: Link Key Take Aways The ECB received widespread stakeholder engagement through 46 formal responses, supplemented by… Read More »Insights ¦ 20241017-Standards-consultation-response-v3

Published by: Enforcement Conduct Board Search for original: Link Key Take Aways The ECB has launched a comprehensive consultation on new standards… Read More »Insights ¦ Consultation on ECB Standards for Enforcement Work – vulnerability and ability to pay

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 August

An updated summary of the use of Voice AI Agents within the arrears management and collections process. Currently a hot… Read More »AI Voice Agents in Debt Collections – 2025

An updated summary and comparison of regulations and constraints for arrears management, in financial institutions in Australia and the UK.… Read More »Customers in Arrears: Australian and UK Legislation – A Comparison – 2025

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 July

A monthly summary of regulatory developments in the UK. A pdf version and copies of the weekly update can also… Read More »Monthly Regulatory Summary: UK 2025 June