AI and the Future of Outsourcing

Managing Business Supplier Risk – Real Time

Evolution and Opportunity In Customer Feedback

Why we don’t see great ads anymore – and what to do about it!

Needing Support – Vulnerability Evolution

Remote Working – and – Walking

Discovering Vulnerability – Leaning on Data to help

Guiding across a Galaxy of Support Services

Insights ¦ Water company performance report 2024-25

Insights ¦ Internal AI Use Policy

Insights ¦ maps-standards-2025

EVENT SUMMARY ¦ StepChange Connected 2025

EVENT SUMMARY ¦ One Voice on Affordability: Aligning Utilities for Better Outcomes

EVENT SUMMARY ¦ The Digital DRA – Don’t be Prehistoric

Insights ¦ Money on my mind: Understanding the savings, debt and financial resilience of low-to-middle income families

Insights ¦ CCA Reform Phase 1 Consultation

Insights ¦ Missing Out 2025: £24 billion of support is unclaimed

Insights ¦ 20241017-Standards-consultation-response-v3

Outlandish Predictions 2025?

Looking back, looking forward

All at Sea

Where’s my Cheese?

Embracing thinking… carefully

The Future? From the Back of the Bus?

Making a Pitch for Excellence

Less of a Blur – more surge pricing