Utility Week Consumer Vulnerability & Debt Conference 2025

A recent Uswitch survey reveals consumer energy and water debt is at an all-time high, reaching £3.1 billion in 2024, the highest rate since records began. Increasing debt and vulnerability means energy and water suppliers are facing multiple new challenges to protect vulnerable groups, finding a balance between affordability, sustainability, and financial stability.

While the barriers are significant, the opportunities to build a more inclusive, efficient, and supportive energy and water ecosystem are vast. For that reason, this year we will put solutions at the heart of the agenda. To effectively tackle debt and vulnerability, it will be crucial to embrace innovation, ensuring compliance while driving efficiency, and a customer-first mindset.

Utility Week’s Consumer Debt & Vulnerability Conference will help industry to navigate these constantly evolving times, adapt to new vulnerability trends, and harness the power of consumer insight and engagement to support the most vulnerable. It will bring together utilities and their partners to drive truly collaborative strategies, innovate through personalisation, data and digitalisation, and consider new ways of working to serve and protect the customers most in need of help.

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