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Summary
In this podcast, Katie Davies, Client Development Director at DDC OS, discusses the unique aspects of the contact center industry in the North of England. She highlights the strong sense of community and willingness to network among professionals in the region. Davies also explains the importance of communication and conversation in the industry and the value of events like DDC discusses, which focus on the science behind conversation. She emphasizes that while technology is changing the industry, the fundamentals of conversation will always remain essential.
Key Points
Katie Davies is the Client Development Director at DDC OS.
DDC OS is a contact center company with a strong presence in the North of England.
Davies is passionate about promoting the North and increasing networking opportunities in the region.
The North of England has a thriving contact center industry and unique challenges and issues.
Communication and conversation are vital in the contact center industry.
DDC discusses events focus on the science of conversation and analysis of conversations.
DDC OS is an innovative company that values agility.
The company is focused on brand awareness and ensuring people know about their capabilities.
Networking events provide opportunities for personal and professional growth.
The North of England has a strong sense of community and willingness to help each other.
The use of regional accents in contact centers can help build trust with customers.
DDC OS plans to host DDC discusses events in the North of England to expand their reach.
Key Statistics
There are many contact centers in the North of England.
Sunderland, in particular, is experiencing significant growth in the contact center industry.
Key Takeaways
The North of England has a thriving contact center industry and unique challenges and issues.
Communication and conversation are essential in the contact center industry.
DDC discusses events focus on the science of conversation and analysis of conversations.
DDC OS is an innovative company that values agility and brand awareness.
Networking events provide opportunities for personal and professional growth.
The North of England has a strong sense of community and willingness to help each other.
The use of regional accents in contact centers can build trust with customers.
DDC OS plans to host DDC discusses events in the North of England to expand their reach.
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