DEMSA bulletin: Credit Unions / BoE report / Complaint handling / AI governance / Collaborations / Events / Training

In today’s bulletin:

General update Enforcement News – Autumn edition FOS – quarterly statistics – growing trends NCSC guide on Incident Management AI governance in debt services Training Collaborations Events

General update StepChange responds to Bank of England Money and Credit statistics Net consumer credit borrowing rose to £1.2 billion in July 2024, from £0.9 billion in June. Within this, net borrowing through credit cards remained stable at £0.5 billion in July, while net borrowing through other forms of consumer credit (such as car dealership finance and personal loans) increased to £0.7 billion, from £0.4 billion in June. Net borrowing of mortgage debt by individuals increased to £2.8 billion in July, the highest since November 2022 (£3.3 billion), and up from £2.6 billion in June. Richard Lane’s comments reflect some of my concerns set out above. StepChange Chief Client Officer Richard Lane said: “It’s encouraging to see signs of consumer confidence increasing, but the fact ...

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