Demsa

In today’s bulletin: General updateSpotting risk earlier by tracking consumer credit journeysFair Value & Customer Understanding FrameworksICO Complaint Handling requirements for FCA-regulated firmsEmbracing AI’s transformational impact on consumer complaints – for better or worseCollaborations & AppointmentsEvents General Update The MaPS monthly update from Dan Pybus attached. This month, they focus on the updated Standards, provide a short update on the new MaPS Standards Portal and note the upcoming FCA review. Daniel Kelly is presenting on the SFS and new innovations… Read more

In today’s bulletin: General updateReporting fully paid CCJs and Decrees as satisfiedCP26/7 – New credit reporting obligations on lendersThe importance of the ‘Mills Review’ around AI in Financial ServicesIndividual Voluntary Arrangements outcomes and providers 2025CollaborationsEvents General Update StepChange Scotland clients’ debt the highest in a decade New figures published in February 2026 by StepChange Debt Charity Scotland reveal average debt among people seeking help from the charity has reached an average of £20,116, a 10% rise year-on-year, and the highest… Read more

In today’s bulletin: General updateFCA-approved MaPS standards toolkitDWP Data Strategy 2023–2030 — Key PointsPersonal insolvency statistics – January 2026StepChange debt statistics – January 2026MAT – Council Tax in England today – Lost in the systemCollaborationsEvents General Update Estimates for payrolled employees in the UK fell by 121,000 between December 2024 and December 2025, and decreased by 6,000 between November 2025 and December 2025. This is based administrative data from HMRC. The early estimate of payrolled employees for January 2026 decreased… Read more

In today’s bulletin: General updatePS26/1 – BNPL policy rules published by the FCAAffordability SummitAI in Debt AdviceHM Treasury consultation: Appointed Representatives (AR) RegimeGovernment Cyber Action Plan (GCAP): strengthening UK resilienceICO complaint handlingCollaborationsEvents General Update As a point of reference, the UK population was estimated at 69,487,000 in the middle of 2025 according to ONS, with an employment rate of 75.1% and an unemployment rate of 5.1%.   Mortgage arrears and possessions – Q4 2025 In the fourth quarter of 2025,… Read more