Demsa

In today’s bulletin: General update FCA data requests and horizon scan into 2025 – 10am 22/10/2024 Insolvency Service review of early IVA failures Personal insolvency stats in England & Wales - September 2024 MaPS proposals for the delivery of its debt advice strategy Is customer experience getting worse? Blog by Garry Gormley Ombudsman News Events General update There has been a ‘surprise’ fall in inflation that may pave the way for more interest rate cuts. That is the BBC headline.… Read more

In today’s bulletin: General update FCA action against TSB – lessons learned New ICO data protection audit framework BSI ISO 22458 update Collaborations Events General update We are coming up to the deadline for some on the FCA Fair Value Assessment response by 18 October 2024. We are able to provide support if not already requested. As covered in the bulletin last week, some regulated firms also have the Stage 2 Customer Support RFI deadline on 16 October 2024. It… Read more

In today’s bulletin: General update Vulnerability Training aligned to the Consumer Duty FCA Commercial Debt Management Price & Value Review – 3/10/2024 DEMSA at the Consumer Duty Services volume IVA provider event on 3/10/2024 Collaborations Events General update We countdown to the new government’s first Budget scheduled for 30th October 2024. Much attention has been focused on the PM’s contribution to the HM Treasury coffers in terms of returning gifts and hospitality that may be frowned upon in the future.… Read more

In today’s bulletin: General update Council tax collection feature IWG update from 23/9/2024 at the FCA FCA Consumer Duty - Price and Fair Value Outcome Training Collaborations Events General update StepChange statistics for August 2024 Online engagement for debt advice remains a very high proportion of new cases. The cost-of-living crisis is just about the highest reason given for seeking debt advice. I have picked out council tax in terms of arrears types as it plays to one of my… Read more

In today’s bulletin: General update Speech by Nikhil Rathi, FCA Chief Executive, delivered at StepChange Connected 2024 Abby Thomas speech from StepChange Connected event on 19/9/2024 FCA Consumer Duty - Price and Fair Value Outcome CP24/19: Consumer Credit Regulatory Returns Personal insolvency – August 2024 ICO sandbox Training Collaborations Events General update I am off to the FCA on Monday for the next update from the Interim Working Group (IWG) in respect of progress on the Credit Information Market Study.… Read more

In today’s bulletin: General update Ombudsman News 194 Consumers have an over-exaggerated fear of debt litigation ICO data controller study Training Collaborations Events General update Citizens Advice responded to the announcement that Royal Mail will increase the price of 1st class stamps to £1.65 from October 2024. “This price stamp increase couldn’t be coming at a worse time for consumers, who will now be paying more than double the price of a 1st class stamp compared to five years ago.”… Read more